Documentation Specialist-Deaf Services

The Documentation Specialist for Deaf Services will be responsible for liaison support, training, consultation, and oversight regarding service line/Deaf Services administrative needs and clinical records. The Documentation Specialist will ensure compliance with paperwork timelines, guidelines, federal and state agency standards, including DDS, DMH, ABI, MCB, and ensures all documents are signed off by the relevant teams. The Documentation Specialist will also develop and implement trainings to support high quality paperwork standards across Deaf Services including trainings for ACES and iCentrix. The documentation specialist will support the Deaf Services Clinical Director and team with coordinating communication access, administrative tasks and event planning supports.

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges. 

We’re a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated. 

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

• →Ensure the people we serve have treatment plans that meet DDS, DMH, ABI, and MCB
• →Review all paperwork, recordkeeping, and electronic health records in HCSIS, iCentrix, and ACES. Ensure standards are met, timelines are followed, and clinical work is reflected. 
• →Meet regularly with the Clinical Director, Assistant Director of Program Operations, and Clinicians to review all paperwork and administrative tasks.
• →Ensure charts are maintained, completed, and upheld to BH Residential standards and/or DS Residential Standards. Provide oversight to ensure all charts have necessary annual documents and relevant updates.
• →Maintain tracking and notification system to facilitate timely documentation and administrative task completion.
• →Develop and conduct ongoing training with staff to promote high quality paperwork standards.
• →Provide high-level administrative support to the Clinical Director and Deaf Services leadership team.
• →Support the Deaf Services Team by coordinating Communication Access requests and cancellations through USked.
• →Coordinate meetings, trainings, events, and appointments, including scheduling, preparation of materials, and logistical arrangements.
• →Collaborate with BH Res administrative staff and other agency departments to support daily operations and special projects.
• →Provide consultation regarding Deaf culture, accessibility, and communication best practices.
• →Attend and actively participate in supervision and staff meetings.
• →Ensure that clients are treated with dignity and respect in accordance with Advocates Human Rights Policy.
• →Perform all duties in accordance with the agency’s policies and procedures.
• →Adhere to all principles related to the Advocates Way.

• BA/BS in related field and 2 years of experience; or H.S. Diploma/GED and 4 years related experience.
• Must hold a minimum of two years of clinical experience.  Experience with DMH MSDP and Rehab Options, preferred.
• ASL Fluency required. Deaf Individuals and Native Signers preferred.
• Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations
• Must hold a valid driver's license and access to an operational and insured vehicle to travel between sites.
• Excellent verbal and written communication skills.
• Excellent computer skills.
• Ability to thrive in an independent role while offering and receiving team support.
• Intuitive, person-centered, supportive approach

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.