2mo ago

Canada Training Store Manager

North AmericaRemotemid

RetailStore Manager

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Quick Summary

Overview

Training Store Manager Deadline to apply: Monday, July 27th, 2026 Compensation: For each New Manager Journey you take on as a Training Shop Manager,

Technical Tools

RetailStore Manager

What We Offer

~2 min read

✓A minimum of two years of experience as a Store Manager in Lush.

✓An excellent track record of delivering outstanding customer experiences in your store, as shown by your Mystery Shopper scores being in line or above the NA and market average, and taking into account feedback shared with Customer Care.

✓You've demonstrated how you are actively using all the business-wide initiatives available to grow your business, such as shop-floor demos, services, parties, and events.

✓You are a passionate people developer and have great standards of brand, product, service and operational training.

✓You have a wide variety of coaching skills and are able to inspire and lead by example.

✓You have a strong MIT and management team in place who can successfully run your store in your absence whilst you’re training new managers.

✓You have shown, through your Business Driver results, that your actions as a manager have positively contributed to your business throughout the financial year.

✓The shop you've managed has excellent financial control, with your Management Accounts in FY25, showing your ability to consistently keep costs well managed - and in line with the wider expectations of the business.

✓You are confident in all aspects of running a Lush store both on the shop floor and operationally.

Responsibilities

~1 min read

→Alongside a Retailer, you'll build a bespoke training plan for each new manager to reflect their strengths, opportunities and the current needs of their business.
→Setting up both in-person and virtual training sessions based on the training plan you've established.
→Providing the new manager, and their entire store team, with consistent and balanced feedback, coaching, and development opportunities.
→Developing a timeline to suit both you, and the new manager - to fulfill their training needs within a 12-week period.
→Identifying any opportunities that may lead to the initial training period being extended if required.

Requirements

~2 min read

A minimum of two years of experience as a Store Manager in Lush.
An excellent track record of delivering outstanding customer experiences in your store, proven via audit
Manager in Training in role over 3 months
The shop you've managed has excellent financial results, and you can demonstrate how your actions have led to strong sales, well-controlled costs and retail margin, proven via audit
You are confident in all aspects of running a Lush store both on the shop floor and operationally.

Best of luck on your job search, and don't forget to follow us to learn more!

We Are Lush

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.