Consultancy Type B User Interface/ User Experience (UI/UX) Designer

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. 

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration
 

The assignment focuses on improving the usability, navigation, content discovery, visual design, and search experience of an existing Drupal portal.

The UI/UX Designer is expected to understand the Drupal ecosystem and design interfaces that are practical to implement using Drupal content types, fields, taxonomies, menus, blocks, Views, Paragraphs, Layout Builder, and reusable components.

The scope includes designing and improving:

• Landing pages, listing pages, detail pages, search pages, and content-heavy templates.
• Reusable Drupal-friendly components such as cards, teasers, banners, filters, blocks, accordions, tabs, listings, and CTAs.
• Responsive layouts for desktop, tablet, and mobile.
• Accessible and SEO-friendly UI structures, including clear content hierarchy, crawlable navigation, optimized headings, and user-friendly layouts.
• Faceted full-text search experiences using technologies such as Apache Solr, Search API, SearchStax, or similar tools. 

• Review the existing Drupal site structure, content types, navigation, page templates, and search experience.
• Identify usability, accessibility, navigation, content discovery, and design issues.
• Assess Drupal implementation constraints in coordination with the technical team. 
   

• Conduct interviews, surveys, discussions, or workshops with relevant stakeholders.
• Consult internal users, content editors, technical teams, management, and selected external users where applicable.
• Identify current portal shortcomings, user needs, pain points, and improvement opportunities.
• Provide prioritized recommendations for portal redesign or enhancement. 
   

• Propose improvements to the site structure, navigation, content hierarchy, and user journeys.
• Develop wireframes for key templates and user flows.
• Design reusable page components suitable for Drupal implementation.
• Design user-friendly search pages, faceted filters, search result listings, sorting options, and active filter states.
• Include mobile-friendly filter panels, no-results pages, pagination or infinite scroll patterns, metadata display, and clear-filter interactions.
• Ensure the search experience is accessible, clear, and efficient for users. 
   

• Prepare low-fidelity and high-fidelity UI designs using Figma, Adobe XD, Sketch, or similar tools.
• Create responsive designs for key templates across desktop, tablet, and mobile.
• Develop a design system or UI kit including typography, colors, spacing, buttons, forms, cards, icons, and reusable components. 
   

• Stakeholders reviewing the deliverables for final signoff
• Provide developer-ready design specifications, assets, annotations, and component states.
• Ensure designs can be translated into Drupal themes, templates, Views, blocks, and reusable components.
• Review implemented pages and provide feedback before final acceptance.

Minimum Required Education

A bachelor’s degree in one of the following fields or a closely related discipline:

• Interaction Design or User Experience Design;
• Graphic Design or Visual Communication;
• Human-Computer Interaction (HCI);
• Computer Science or Information Technology with a design focus;
• Digital Media or Multimedia Design;
• Web Design or Digital Communications; or,
• Information Architecture.

• Minimum 5 years of professional UI/UX design experience.
• Proven experience designing websites, portals, or digital platforms built with Drupal.
• Experience designing faceted search, full-text search, advanced filtering, or data discovery interfaces.
• Experience in preparing developer-ready design handover packages.
   

• Demonstrated understanding of CMS-based design and component-based page structures.
• Familiarity with Drupal content types, fields, taxonomies, menus, blocks, Views, Paragraphs, Layout Builder, or similar approaches.
• Demonstrated knowledge of responsive web design and mobile-first design principles.
• Demonstrated knowledge of accessibility standards, preferably WCAG 2.1 or later.
• Ability to design SEO-friendly user interfaces with clear content hierarchy and crawlable navigation.
• Proficiency in Figma, Adobe XD, Sketch, or similar design tools.
• Ability to translate user requirements and technical constraints into clear, usable, and implementable designs.
   

IOM’s official languages are English, French and Spanish. All staff members are required to be fluent in one of the three languages.

For this consultancy, fluency in English is required (oral and written).

Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. 

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies