Programme Associate (Migrant Training)

Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Unit in the Division of Movement, Resettlement and Labour Pathways (MRLP) at IOM’s Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes. 

Migrant Training activities—including Pre-Departure Orientation (PDO), Cultural Orientation (CO), and Post-Arrival Orientation (PAO) sessions—are integral activities of IOM’s MRLP Division, equipping migrants with essential knowledge and skills to support their successful integration and self-sufficiency in destination countries. These training programmes are implemented globally under the framework of the MRLP Division and are tailored to meet the specific needs of migrants, in close coordination with partner organizations and Governments.

Under the general supervision of the Movements and Operations Manager and the direct supervision of Senior Cultural Orientation Trainer, the Programme Associate (Migrant Training) is responsible for the following duties and responsibilities.

Responsibilities and Accountabilities

1. Facilitate engaging, participant-centered migrant training activities for various destination countries and migration pathways in the assigned area, actively contributing to course plan drafting and developing supportive training materials. As required, schedule migrant training sessions, ensure beneficiaries are invited, provide logistical support, distribute migrant training materials, and maintain accurate attendance records. 

2. Provide inputs for migrant training narrative and statistical reports and ensure the confidentiality and integrity of all IOM data in line with standards and data protection rules. 

3. Actively participate in migrant training facilitator and staff development, share best practices, engage in self-directed study, and stay updated on destination country and migrant pathway information to maintain and enhance facilitation skills. 

4. Demonstrate in-depth understanding of destination countries and migration pathways, maintain professionalism and impartiality, and strictly adhere to all migrant training programme requirements and standard operating procedures. 

5. Provide regular feedback to the supervisor, immediately report any issues or concerns, and alert management to any safeguarding or protection concerns, as well as non-compliance with standard operating procedures.

6. As required, support in monitoring and guiding work of junior staff in completing migrant training activities. 

7. Undertake duty travel as needed to participate in meetings, trainings and other programme activities.

8. Demonstrate an in-depth understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with SOPs, Standards of Conduct and relevant data protection rules.

9. Uphold RMM Protection Mainstreaming Minimum Standards while carrying out all duties and responsibilities and demonstrate the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Standards of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA). Alert the supervisor or management of any non-compliance to SOPs, RMM Protection Mainstreaming Minimum Standards or IOM Standards of Conduct by IOM personnel or partners.

10. Perform other related duties as assigned.

EDUCATION

• University Degree in teaching or a related field from an accredited academic institution, with at least three years of relevant professional experience, or

• Completed high school diploma from an accredited academic institution, with at least five years of relevant professional experience.

EXPERIENCE

• Working experience in managing educational programmes and teaching in cross-cultural settings.

• An understanding of the migrant training programmes in the assigned area and resettlement context of the destination countries. 

• Demonstrated proficiency in IOM-RMM proprietary tools and systems.

SKILLS

• Computer/software literate with good knowledge of Microsoft Office.

• Strong written and verbal communication skills and ability to effectively communicate with and lead a team.

• Attention to detail and ability to organize one’s work.

• Excellent planning, organizational and time management skills. 

• Knowledge of best practices in adult and youth learning. 

• Highly motivated with strong interest in humanitarian dynamic and energetic with resilience to manage work pressure.