CREED Full-time General Manager, Madison Avenue Boutique, NY

Lead a high performing customer service-oriented team. Coach and provide feedback as necessary to ensure all customers are given the full Customer Experience in line with brand strategies. 

Set performance targets and drive store productivity and profitability (i.e. conversion rates, sales, UPT, AUS and customer data capture) using selling tools which include Shopify and HubSpot. 

Plan your Store schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time. 

Demonstrate knowledge of the luxury retail market and current trends.  

Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team. 

Embrace brand messages and cascade company communications to all members of your team. 

Continue to build business through out-of-store networking and in-store events. 

Ensure boutique is adequately stocked, cleaned, and properly merchandised.  

Enforce loss prevention and shortage control procedures and maintain all safety standards.  

Recruitment, selection and on-boarding of store staff. Develop a strong bench of managers for future leadership positions. 

Minimum 3 yrs. sales and management experience in the luxury sector; beauty or fragrance a plus!  

Exhibits strong leadership skills with ability to coach, develop and inspire team  

Exceptional client service/customer experience approach and mentality  

Excellent listener with business acumen skills and strong interpersonal relationships  

Able to coordinate and attend regular trainings and stay current on product knowledge  

Strong presentation, communication and organization skills with high attention to detail  

Ability to analyze the business and identify new functional growth opportunities   

Experienced and proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and is technically savvy 

Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change  

Always maintain shop floor standards, including taking proactive measures  

Willing to take on new challenges/opportunities as they arise   

Physical ability to move about the store, kneeling, stooping, using stairs, carrying, bending, stretching, twisting, and carrying up to 25 pounds