Junior / Mid Jira System Administrator

InTTrust is a trusted Technology and Digital Solutions provider creating value for customers through a broad range of IT and Cybersecurity services and solutions.

We are seeking to hire a Junior / Medior Jira System Administrator to join our client team and support the administration, configuration and day-to-day management of Jira and related collaboration tools.

The ideal candidate has hands-on experience with Jira administration, a good understanding of dashboards and reporting, and the ability to manage user requests and provide effective support to business and technical users.

• BSc/MSc in Computer Science, Information Technology or an equivalent field.
• 2+ years of experience in Jira administration or a similar IT support / systems administration role.
• Hands-on experience with Jira administration and configuration.
• Experience with Jira dashboards, filters and reporting.
• Experience in user, group and permission management.
• Good understanding of Jira projects, workflows and issue types.
• Experience handling user requests and providing technical support.
• Good understanding of IT service management principles.
• Excellent command of English.

The following will be considered as a plus:

• Experience with Confluence administration.
• Knowledge of Jira Service Management (JSM).
• Experience with Jira automation.
• Knowledge of Agile / Scrum methodologies.
• Experience in a Banking / Financial Services environment.
• Familiarity with ITSM tools and processes.

• →Administer and maintain Jira environments.
• →Create and manage Jira users, groups and permissions.
• →Handle user requests and provide day-to-day Jira support.
• →Configure and maintain Jira projects, workflows, screens and related settings.
• →Create and maintain Jira dashboards and reports.
• →Prepare and maintain reports based on project and operational data.
• →Monitor and manage Jira-related requests and incidents.
• →Support teams with Jira configuration and usage-related queries.
• →Assist in the onboarding and management of new Jira users.
• →Maintain appropriate documentation for Jira configurations and processes.
• →Collaborate with IT and Business teams to understand and address Jira-related requirements.
• →Identify opportunities to improve Jira processes, reporting and user experience.

• Excellent communication and collaboration skills.
• Strong organisational and problem-solving skills.
• Customer-oriented and service-minded approach.
• Attention to detail and ability to work accurately.
• Ability to manage multiple requests and priorities effectively.
• Proactive approach to identifying and resolving issues.
• Ability to work independently and effectively within a client-facing environment.

• Authorized to work in the EU.
• Proficient in Greek and English.
• Willing to work in a hybrid model, with 4 days on-site and 1 day remote.

InTTrust S.A. is proud to be an equal opportunities workplace and is committed to ensuring that all applicants and employees are respected, treated fairly and with dignity, regardless of age, race, colour, national origin, gender, sexual orientation, religion, disability or genetic information, or any other protected classification.