Indirect Account Mgr MDU

Responsible for driving penetration within a portfolio of properties by implementing the Exclusive Marketing Program at Non-Bulk Properties. Conducts property visits and coordinates implementation of the marketing program with property staff. May also be assigned strategic Bulk properties to drive adoption rates through marketing and onsite activities.

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Implement Spectrum’s marketing exclusively – welcome packet and onsite collateral.

Implement Digital Marketing of Spectrum on the property’s website and within property’s digital mover journey (list Spectrum Internet as an amenity/ preferred provider and include link to Buyflow).

Partner with properties to implement email campaign to new incoming Residents.

Secure and Implement Upgrades i.e. Property Management System (PMS) integration to automate email campaigns.

Partner with sales to hand off contract upgrades, amendments, and conversions to Spectrum Ready and Quick Connect.

Work with properties violating EMAs to cure, and partner with Client Solutions to renew at-risk or expired EMAs.

Serves as account owner with responsibility for the account’s success and for driving penetration in existing tenured and greenfield accounts.

Acts as day-to-day liaison with assigned clients to ensure successful and timely, completion of their requests.

Identifies and evaluates new opportunities and targets those with the greatest potential for producing positive results.

Keep existing and prospective clients informed of current product offerings, services, rates, and promotions on an ongoing basis.

Follow up on all leads, inquires, and other messages in a timely manner to provide exceptional customer experience, and escalate issues as necessary.

Collaborate with other departments and channels to ensure an exceptional client experience.

Ability to read, write, speak and understand English

Effective relationship management and the ability to drive results through influence

Working knowledge of broadband and fiber network, video, voice, and mobile technologies

Highly effective verbal, written, and interpersonal skills

Must be self-motivated, work efficiently within deadlines, and collaborate cross-functionally

Minimum of a Bachelor's degree from a four-year college or university or relevant work experience

Experience in driving growth through relationship building and client service in the cable television, residential property management, or real estate development industries - 3+

Recent experience in creating or executing marketing programs with owners of MDU's

Familiarity with operations, marketing or other aspects of the cable industry

Proficiency utilizing CRM systems (Salesforce)

Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)

Experience with automated reporting and analysis applications preferred

Experienced in strategic planning

Effective problem-solving skill

Experience with artificial intelligence (AI) preferred

Field role with requirement to report to office as assigned by leadership. Travel to properties within assigned territory as required.