Supervisor, Community Solutions

Do you thrive in fast-paced environments and enjoy developing others to reach their full potential? As a supervisor at Spectrum, you’ll lead a team of call center representatives, providing guidance and feedback to drive exceptional customer service. Your leadership will ensure customers experience effortless, high-quality support and your impact will shape the success of both your team and Spectrum.

• Lead and coach a team of call center representatives to deliver outstanding customer service and achieve performance goals
• Monitor individual and team performance, providing constructive feedback and coaching to ensure quality standards are met
• Address escalated customer issues and assist your team in resolving challenging situations
• Foster collaboration by establishing and maintaining interdepartmental relationships to align business initiatives
• Develop staff through ongoing coaching and on-the-job training to enhance effectiveness in their roles
• Oversee personnel matters including performance reviews, counseling and progressive disciplinary actions
• Accurately manage payroll records and motivate your team using problem-solving and leadership skills

• This office-based position involves moderate noise and variable hours.

• High school diploma with some college coursework in business or related field or equivalent experience

• 5-7+ years of customer service or call center experience
• 3+ years of lead or supervisory experience, preferably managing a team of 10 or more people 

• Ability to act with honesty and integrity
• Ability to communicate clearly verbally and in writing
• Ability to prioritize and organize effectively
• Ability to supervise and motivate others
• Ability to use personal computer and software applications such as word processing, spreadsheets and cable billing systems
• Ability to manage projects
• Patience, flexibility, dependability and outstanding attendance record
• Ability to hire, evaluate, coach and counsel direct reports
• Knowledge of customer relations functions and tasks
• Knowledge of Spectrum products and services
• Knowledge of general accounting and billing procedures
• Strong customer relations, communication and sales skills