Care Specialist (RN Nurse Educator) - San Juan, Puerto Rico (National)

The Care Specialist is a field-based registered nurse who helps eligible patients understand and navigate approved resources related to their prescribed therapy with a global biopharmaceutical company with presence in Puerto Rico. The role provides product and administration education, promotes health literacy and adherence to the prescribed treatment plan, and offers non-clinical education on health insurance, access pathways, and affordability resources. Through in-person, in-home, virtual, telephone, email, and appropriate community-based interactions, the Care Specialist supports patients across multiple therapeutic areas while protecting privacy, respecting individual choice, and promoting equitable access to support.

• →Deliver approved products, administration, disease-state, onboarding, adherence, and health-literacy education to patients prescribed designated therapies.

• →Educate patients and caregivers, within approved program parameters, on health insurance concepts, coverage processes, access pathways, and available affordability resources; connect patients with the appropriate approved services for individualized support.

• →Help patients understand and use approved support tools and resources, including enrollment, reimbursement-support, copay or affordability, and other access services for which they may be eligible, without guaranteeing coverage or financial assistance.

• →Encourage informed dialogue between patients and their healthcare providers and reinforce the treatment plan as prescribed.

• →Provide supplemental injection or administration training when appropriately trained and authorized.

• →Manage an assigned patient caseload and account geography, document interactions accurately and promptly, and coordinate across internal and external partners to support a consistent patient experience.

• →Contribute practical field insights to the development and continuous improvement of patient programs, educational plans and materials.

• →Manage travel and program expenses within applicable standards and complete all required company and service-provider training.

• →Perform other program-related responsibilities assigned by management and approved through established review processes.

• →Follow all applicable policies, procedures, privacy requirements, program standards, and approved written guidance, as amended.
• →Use only approved tools, resources, information, and materials that have completed the required divisional review and approval process, including STAR review where applicable.
• →Do not provide medical advice, diagnose, recommend treatment changes, interpret clinical results, or interfere with decisions between a patient and healthcare provider; refer clinical questions to the patient’s healthcare provider.
• →Provide general educational information about insurance, access, and affordability within the approved role scope; do not make coverage determinations, promise reimbursement or financial support, or provide legal, financial, or insurance advice.
• →Protect patient privacy and confidentiality in every setting and promptly report adverse events, product complaints, or other reportable information according to established procedures.

Compensation and Benefits:

• →Competitive annual base salary based on the candidate’s qualifications, experience, and applicable compensation guidelines.

• →Car allowance to support field travel throughout Puerto Rico.

• →Business-related fuel, toll, and parking expenses incurred during field work is covered

• →Opportunity to participate in a performance-based incentive program tied to applicable patient support program goals, subject to program terms and company guidelines.

• →Access to health insurance benefits in accordance with applicable plan terms and eligibility requirements.

• →Professional development, learning, and career growth opportunities designed to support continued success in the role.

• →Additional benefits and recognition opportunities may be available based on eligibility and applicable company programs.

Core Competencies:

• →Patient-centered communication: Communicates complex information clearly, respectfully, and in ways that reflect varied health-literacy needs.

• →Access and affordability navigation: Explains approved coverage and support pathways accurately and connects patients to appropriate resources.

• →Inclusive relationship building: Builds trust across diverse patients, caregiver, healthcare, community, and cross-functional audiences.

• →Presentation and facilitation: Delivers clear, engaging, and accurate education to individuals and groups.

• →Planning and execution: Prioritizes effectively, manages time and travel, and maintains accurate follow-through across a large geography.

• →Collaboration and influence: Works constructively across teams, navigates differing perspectives, and builds alignment within role boundaries.

• →Judgment and accountability: Applies sound judgment, protects privacy, recognizes escalation needs, and consistently follows approved processes.

• →Adaptability and continuous improvement: Responds effectively to changing patient and program needs and contributes practical ideas that improve service delivery.

• Location: Field-based; extensive travel across a large Puerto Rico territory is required.

• Time allocation: Approximately 90% field engagement and 10% administrative work.

• Travel: Ability and willingness to travel approximately 75–90%, based on business and patient needs.

• Bachelor’s degree in nursing (BSN) is required by the program.

• Current, unrestricted Registered Nurse (RN) license applicable to Puerto Rico.

• Current CPR certification or ability to acquire.

• At least two years of professional experience in patient education, community outreach, case management, disease management, patient access, or another patient- or health-related field.

• Competency in injection or product-administration education, as applicable.

• Professional fluency in English and Spanish, including written and verbal communication.

• Proficiency with Microsoft Word, Excel, PowerPoint, and digital case-management or documentation tools.

• Ability to meet the role’s travel and field-based requirements.

• Reliable and well-maintained personal vehicle in safe operating condition, with a valid driver’s license and full coverage insurance.

• Experience supporting patients across multiple therapeutic areas or complex treatment journeys.

• Working knowledge of healthcare coverage, reimbursement, patient assistance, affordability programs, and common access barriers.

• Experience partnering with healthcare organizations, community-based groups, or services supporting diverse or underserved populations.

• Experience managing a geographically dispersed caseload and collaborating in a cross-functional, regulated environment.

Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.