Senior Business Analyst

The Business Analyst partners with business and technology stakeholders to define, document and validate the future-state processes, operating models, governance arrangements, data requirements and technology capabilities needed to deliver strategic transformation. The role has an initial focus on the MDM Transformation and Lead-to-Cash (L2C) Optimisation Programme, while providing a reusable business analysis capability for future transformations and projects.

• Lead business analysis activity across data, process, technology and operating model change.
• Capture requirements for future-state processes and translate business needs into clear, testable deliverables.
• Work across functions to support standardisation, harmonisation and end-to-end process improvement.
• Provide business analysis support to future transformation programmes and projects as priorities evolve.

Requirements Elicitation & Management

• →Plan and lead requirements gathering through workshops, interviews, process walkthroughs and document analysis.
• →Capture, analyse, prioritise and validate business, process, data, functional and non-functional requirements.
• →Develop business requirements documents, user stories, acceptance criteria, process specifications and decision records.
• →Maintain traceability from business objectives through design, delivery, testing and acceptance.
• →Identify conflicting requirements, facilitate resolution and ensure decisions are appropriately documented.

Future-State Process & Operating Model Design

• →Document current-state processes, pain points, hand-offs, controls, systems and data flows.
• →Facilitate the design of future-state MDM and L2C processes, including roles, responsibilities, controls, approvals and escalation routes.
• →Develop clear process maps, business rules, RACI models and supporting operating procedures.
• →Assess the impact of proposed changes across people, process, data, technology, controls and governance and work together with the change manager to understand the change impact.
• →Ensure future-state designs are practical, consistent and aligned to agreed programme principles.

Data, Governance & Controls

• →Analyse master data structures, hierarchies, definitions, ownership, stewardship and quality requirements.
• →Support definition of data standards, critical data elements, business glossary content and data quality rules.
• →Identify control gaps and define requirements for approvals, monitoring, exception management and auditability. Partner with Data Owners, Data Stewards and Custodians to ensure business accountability is reflected in future processes.

Solution Delivery & Validation

• →Translate business requirements into clear inputs for architects, technical teams and implementation partners.
• →Support solution option assessment, design reviews and evaluation against agreed requirements.
• →Develop test scenarios and support user acceptance testing, defect triage and business sign-off.
• →Confirm delivered capabilities meet agreed business outcomes and identify any residual gaps.

Stakeholder & Programme Support

• →Build effective working relationships across internal commercial, finance, operations, data and technology teams and external providers.
• →Prepare analysis, recommendations, impact assessments and decision materials for programme and governance forums.
• →Support business case development, benefits definition, dependency management and delivery planning.
• →Contribute templates, standards and lessons learned to strengthen business analysis across future transformations and projects.

Essential:

• Demonstrable business analysis experience in complex transformation or enterprise change programmes.
• Strong requirements elicitation, process mapping, workshop facilitation and stakeholder management skills.
• Experience translating business needs into structured, testable requirements and future-state designs.
• Ability to analyse complex cross-functional processes, data flows, controls and system interactions.
• Clear written and verbal communication, with strong attention to detail and documentation quality.

Desirable:

• Experience in Master Data Management, data governance, data quality or enterprise data transformation.
• Knowledge of Lead-to-Cash, Order-to-Cash or related commercial and operational processes.
• Experience supporting MDM, ERP, CRM, workflow or other enterprise technology implementations.
• Business analysis qualification such as BCS, IIBA or equivalent.
• Experience in life sciences, laboratory services or another regulated environment.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.