General Manager

Description

As the General Manager, you will be responsible for the overall success of the hotel. You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the business. You will plan short-term, long-term, and day-to-day operations of your property. Your daily activities may involve conflict resolution, guiding your team to reach new goals, and providing necessary business reports to the corporate office. You will have the full backing of your corporate team just a phone call or email away!

• Ensure that departments achieve or exceed guest's service expectations
• Meet or exceed budgeted profit and margin for the hotel
• Accurately forecast revenue/cost problems and manages the timing of discretionary expenditures to utilize cash flow
• Analyze financial and operational information on an ongoing basis to adjust business plans, labor requirements, and operating costs
• Ensure hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables and that these procedures are regularly followed
• Identifies major revenue and expense opportunities and possible problems 
• Assist team leaders in meeting and exceeding AOS goals 
• Develop and implement marketing and sales plans based on demand segments and to maximize REVPAR and Market Share Actively sell through sales calls, property tours, etc. 
• Periodically inspect rooms, building exterior, parking lot, etc.
• Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions

• Knowledge of the principal competition for each market segment
• Highly motivated team player with strong initiative and desire for achievement 
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service
• Valid Driver's License is required

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand 
• Discounts for friends and family within your hotel brand 
• Team Member recognition and bonus 
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work 
• Career Growth through our in-house training program with a path personalized to your desired goals 
• Referral bonus program to ANY of our locations

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.