Guest Services Coordinator

Description

As our Guest Services Coordinator, you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns.

• Greet and establish rapport with guests
• Field resort comments, suggestions, and complaints to the Management
• Check guests in and out for their reservations
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
• Complete and maintain resort records, reports, and files
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc. 
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with the preparation of marketing materials

• Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet 
• Excellent written and verbal communication skills 
• Readily available and approachable for all guests while providing excellent guest service
• Prior administrative experience is preferred 
• Resort office or property front desk experience is a plus

IHM Outdoors is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join IHM Outdoors from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

IHM Outdoors uses E-Verify to confirm work authorization in all municipalities where it is required by law.