ASTORIA GRANDE - NIGHT AUDITOR - НОЧНОЙ АУДИТОР

• →Opportunity to travel to the ports of Turkey, Egypt and Greece
• →Free meals and accommodation
• →The ticket is at the expense of the employer
• →The contract is 6-7 months
• →The salary is paid in euros. A bonus system for rewarding employees, as well as tips
• →No visa required

• →In accordance with the company’s rules and regulations, he/she conducts in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and when in crew areas.
• →Plans, organizes, supports, controls, and evaluates the operation of the Accounting Department together with the Chief Purser. Accomplishes the targets set forth by the company through the management of subordinates.
• →Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services amenities within company’s standards.
• →Establishes and maintains effective internal communications including regular departmental meetings to ensure optimum scheduling, teamwork and productivity.
• →Continually encourages communication and cooperation between all sub-hotel departments, deck and technical departments. Keeps the Shipboard Management informed of all activities and pending issues that require cooperation or immediate attention such as equipment/system maintenance, etc…
• →Assist the Chief Purser in maintaining and updating the Purser/Accounting Operation Manual.
• →Performs the Daily Auditing procedure of the ship. This includes the reviewing of charges and payments, generating sales and revenue reports for all posting and sales centers’ of the ship, linking passenger accounts, transferring of charges, Voiding incorrect posting, sending Pre-authorization and Authorization of credit cards for both passengers and crew settlements and informing passengers of their outstanding balances through interim and final Account statement.
• →Responsible to answer and to provide information to passengers when needed.
• →The Night Auditor is in charge of the front desk during the night hours thus the basic function of the front desk must be acted. She is a helpful liaison between the passenger and the rest of the ship. She should be able to act on complaints may it be justified or not.
• →Any issue must be dealt with promptly and passengers must be advised as soon as the necessary actions are taken. If you are not able to solve this problem please call your superior. In case of emergency call the bridge.
• →etc.

• Age 18+
• Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan.
• Fluency in Russian is mandatory
• Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions)
• A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required.
• Degree in hospitality, business administration or related field from an accredited college or university or the international equivalent, preferred.
• Five or more year progressive management experience in an upscale hotel or cruise ship of which three years as Night Auditor.
• Strong communication, problem solving, decision making, and interpersonal skills.
• Superior customer service, team building and conflict resolution skills.
• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
• Ability to utilize and administer the company’s disciplinary action process through coaching and counseling to improve performance.
• Proficiency with Microsoft Office, IISII computer software.
• Ability to work well under pressure and in a constantly challenging environment.

Last update: 14 декабря 2024