24mo ago

CARNIVAL - SHORE EXCURSION ASSOCIATE

worldwide·CARNIVAL CRUISE LINERemotemid

OtherAssociate

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Quick Summary

Key Responsibilities

Partake in,

Requirements Summary

Experience of hospitality industry (2 years min): either hotels, tour companies or cruise lines. Excellent command of the English language, both verbal and written.

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OtherAssociate

The Carnival Adventures is an integral part of a guest cruise vacation. Assisting guests with the experiences at the ports of call. The role of Shore Excursion Associate is to assist the Shore Excursion Manager in maximizing net revenues for the department, whilst maintaining the highest level of guest service and product quality in a safe environment,

free food and accommodation on board
First joining ticket is provided by company
medical insurance provided during the work contract
contract 6-8 months, followed by 2 months vacation
Activities for crew
Opportunity to save money and travel while working
Meet new friends from all over the world
No safety certificates needed
Great chance to show yourself and build a career

Responsibilities

~1 min read

→ Partake in, and monitor the Shore Excursion Program
→Assist with the dispatch of all Shore Excursions; pier & lounge dispatch
→ Achieve sales targets
→Achieve guest satisfaction targets (TGEM)
→Handle guest enquiries and complaints
→Promote and process Carnival MasterCard applications
→Maintain professional working relationships with Tour Operators
→Liaise with Product Team to maximize revenue

Requirements

~2 min read

Experience of hospitality industry (2 years min): either hotels, tour companies or cruise lines.
Excellent command of the English language, both verbal and written.
Additional language knowledge (Spanish, Italian, French, German, Japanese or Mandarin) is PREFFERED
Experience and competence in sales.
Understanding of marketing and promotion methods.
High level of computer skills including Microsoft packages.
A good understanding of safety and environmental ideals.
Understanding of revenue responsibility.
Driver's License preferred.
Ability to swim and partake in adventure activities
Excellent verbal and written communication skills (guest, team, other departments, management, partners)
Approachable and a good listener
Ability to work under pressure
Strong planning and execution skills: able to prioritize, organize and take a structured approach
Additional language knowledge (Spanish, Italian, French, German, Japanese or Mandarin) is PREFFERED
Age: min. 21 years old⠀
Covid-19 vaccination is not mandatory, but you have to be ready to be vaccinated onboard against Covid-19 and Influenza.