89mo ago

COSTA - INTERNATIONAL HOST/ESS

worldwide·COSTA CRUISESRemoteentry

OtherInternational

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Quick Summary

Key Responsibilities

Providing the cruise most important information about the ship and the services in a very precise, detailed, and concise way during the Travel Talk IN,

Requirements Summary

Minimum 19 years old Good level of English and Kazakh language Knowledge of any additional European language is an advantage ( Italian, French, German, Spanish, Portuguese,

Technical Tools

OtherInternational

The International Host/Hostess, acting as the leader of a specific language speaking group, focuses on public relations dedicating most of the time to socialize with guests, fulfilling their requests and needs, and providing prompt feedback and follow-up actions. In doing so the role needs to balance sensitivity and empathy, to acknowledge guests feelings, and flexibility and self-control to cope with demanding situations. The International Host/Hostess is always well groomed and dressed to be a perfect company representative and utilizes personality to positively influence people contributing to achieve the main Company’s goals in terms of NPS & OBR. The International Host/Hostess fosters a collaborative spirit with all departments within hotel operations, while personally exhibiting the Costa Values and Culture Essentials.

Responsibilities

~1 min read

→Minimum 19 years old
→Good level of English and Kazakh language
→Knowledge of any additional European language is an advantage ( Italian, French, German, Spanish, Portuguese, Chinese)
→At least 1 year experience in Hotels in similar positions (Guest Services, Reception)
→Good administrative skills.
→Work with international team members.
→Tattoos are allowed (except offensive and facial)