FSY - GUEST SERVICES AGENT

Four Seasons Yachts is redefining ultra-luxury travel with its first yacht setting sail in January 2026. As part of the prestigious Four Seasons Hotels and Resorts, this 207-meter-long super-yacht features 14 decks and 95 spacious suites, each with floor-to-ceiling windows and private terraces — offering unmatched elegance on the high seas.

The primary responsibilities of the Guest Services Agent is to aassist all guests with any service issues, queries
and complaints, as well as providing general Yacht, port, tour & travel information. Meet or exceed guest
expectations on every occasion.

• Paid flights to and from the ship
• Free food and accommodation
• Exceptional trainings, clear pathways to promotion
• Above market average and fixed salaries
• Opportunity to travel the World - in its inaugural year 2026, the yacht will sail 32 itineraries across 52 voyages, visiting over 130 destinations in 30 countries
• Work in top level company and paradise-like settings with world-class onboard facilities
• Contract length 4-6 months with following 2 months of vacation

• →Provide guests with general ship, port and tour information; become knowledgeable concerning all facets of shipboard organization and services, ports of call and shore excursions.
• →Process all passengers at embarkation/registration according to the embarkation SOP. This includes, lifting tickets, collecting passports and other documents.
• →Liaise with other departments on any suite issues, changes or other requests.
• →Confirm any restaurant reservations in co-operation with Restaurant Manager.
• →Handle administrative services and communication services (copy, scanning, mail, fax, phone, etc.).
• →Receive lost and found items.
• →Maintain a working change fund for the cashing of passenger travelers’ checks, currency exchange. This fund to be balanced daily.
• →Ensure that all received passenger complaints are either settled immediately or referred to the MOD.
• →Ensure glitches are tracked and entered into the system immediately for full awareness and resolution and follow up.
• →Prepares the Guest Berthing list, Guest lists, Party invitations, Gift Orders and special notes from the Ship’s management to the guests.
• →To the maximum extent possible, become aware of each guest name as soon as possible during each cruise.
• →Be the main contact for ship board Chat services. Be able to immediately acknowledge the guest inquiry and coordinate with the necessary departments for follow up.

Last updated: April 28, 2025

You can submit your Resume here by pushing APPLY TO POSITION button below

If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions