Royal Caribbean - Head Waiter/ess

• Learns and uses appropriate food and wine terminology and pronunciation. Becomes knowledgeable of menu descriptions and wine lists in order to discuss items appropriately and to enhance the guests' dining experience.
• Provides on-the-job leadership and guidance to Assistant Waiters to strengthen their current performance and in preparation for possible advancement to a Head Waiter position.
• Obtains linen, silverware, glassware, and china to set tables.
• Arranges settings on tables per The Royal Way.
• Greets and escorts guests, where applicable to their assigned seats, or to available seating, per The Royal Way.
• Presents both food and beverage menus to guests, suggests dinner courses, appropriate wines and answers questions regarding menu and wine selections per The Royal Way. Makes recommendations to entice guests while meeting management goals to reduce particular inventory stock.
• Relays order to galley as required and serves courses from galley and beverages from various locations.
• Provides quality control of all food and beverage presentations. Garnishes and decorates items as required prior to serving.
• Enters food and beverage orders in the point-of-sale system.
• Responsible for maintaining cleanliness and integrity of assigned station including (but not limited to) table pieces, side stands and chairs.
• Observes guests to anticipate their needs, responds to any additional requests and determines when the food and beverage service has been completed.

• Two to three years previous waiter experience, preferably in a 4 or 5 star restaurant. Shipboard experience is preferred.
• Ability to apply customer service skills, according to Royal Caribbean International’s The Royal Way, when interacting with guests and co-workers.
• Ability to perform basic math functions with regard to meal count procedures. · Completion of high school or basic education equivalency preferred.
• High level of English language.
• Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is preferred.
• Ability to work effectively with others in a multicultural environment.
• Minimum 21 years old.

Last updated: March 14, 2024

You can submit your Resume here by pushing APPLY TO POSITION button

If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions