56mo ago

Royal Caribbean - International Ambassador

worldwide·ROYAL CARIBBEAN GROUPRemoteentry

OtherInternational

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Quick Summary

Requirements Summary

Ability to utilize proven multi lingual customer service skills by exercising authority and discretion to satisfy guests (some of whom will require high levels of discretion, patience,

Technical Tools

OtherInternational

What We Offer

~4 min read

✓Manages and coordinates the international program throughout all 1. service related departments onboard the vessel. This includes coordinating the distribution of in-stateroom materials and all in-language notices prepared for guests.

✓Assists guests with translating spoken passages, documents, and other material from one language to another. Provides consecutive or simultaneous translation between languages. As schedule permits visits international guests during dinner to provide assistance..

✓Prepares all varieties of documents and announcements including the daily Cruise Compass in the five core languages utilizing the professionally translated copy deck. Reviews and ensures the accuracy of all materials distributed to guests.

✓Attends desk hours in the designated area. Provides a variety of translation and interpretation services for guests requiring language assistance. Answers inquiries, offers suggestions, and provides descriptive literature in various languages pertaining to shore excursions, onboard activities, entertainment, etc. as provided by onboard divisions and Marketing.

✓Identifies shipboard employees who speak other languages which may be required to assist guests with translation.

✓Makes announcements in the appropriate core languages over the public announcement system.

✓Serves as host and/or verbal translator for any type of event or activity with a large number of non-English speaking guests. This includes but is not limited to, the Welcome Aboard Show, Farewell Show, Cruise Staff Cocktail Shows, out island activities, charters, affinity, promotional, and incentive groups, presentations, and various theme night arrangements.

✓Works closely with the Guest Services staff with all aspects of Customs and Immigration during the embarkation and debarkation process. Conductsindividual or group presentations to international guests regarding the arrival and departure procedures. Disseminates information, directs and escorts guests to staterooms and or exits. May provide translation for Customs and Immigration Officers.

✓Prepares a variety of reports and letters utilizing company's computer system and equipment.

✓Ability to utilize proven multi lingual customer service skills by exercising authority and discretion to satisfy guests (some of whom will require high levels of discretion, patience, tact and diplomacy) in a manner consistent with Royal Caribbean International’s The Royal Way.

✓Ability to speak, read and write clearly, distinctly and cordially in English, plus at least three additional languages such as Spanish, Italian, French, German or Portuguese. Additional language mix may also be one of the following: Japanese, Korean, Finnish, Swedish, Danish, Chinese and Russian. A language proficiency test may be required

✓Ability to read and write English, plus at least two additional languages stated above, in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers

✓Ability to pay close attention to detail.

✓Working knowledge of computers with e-mail and business related software packages such as word processing and spreadsheet applications, knowledge to operate all office equipment and ability to perform basic math functions with regard to product and service pricing

✓Minimum two years front of house managerial/operational experience in a hotel, cruise line or hospitality industry related field preferred or Bachelor’s degree in hospitality management, business administration or related field from an accredited college, university or the international equivalent preferred.

✓Flexibility to manage change and ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation

✓Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.