Royal Caribbean - Laundry Master

• →He/She must possess some degree of technical proficiency; the ability to assess methods and procedures, knowledge of equipment and supplies, exercise good judgment on any corrective program and enough skill to determine the essentials and importance of complete divisional programs.
• →The Laundry Master is accountable to the Executive Housekeeper for the day-to-day efficient operation of the laundry facility.
• →Ability to apply common sense and carry out detailed written or oral instructions. Ability to deal with problems involving guests and their requirements.
• →Washing, ironing, dry cleaning and storing of all laundry products.
• → Ensures that all equipment is fully operational at all times and Liaise with Executive Housekeeper to repair equipment in a timely manner.
• →Coordinates with all divisions to ensure proper sorting of the linen before it gets to the laundry. Linen must be free of garbage and sorted by color.
• → Check finished product at the end of each cycle to ensure that the desired result is achieved. Enforce proper quality controls at each stage.
• → Inspect dryers on a daily basis to ensure that they are free of lint and that they are operating within the correct temperature range.
• →Coordinates daily inspection to ensure that all equipment are operating at optimum capacity and that water is at maximum temperature.
• →Submit a copy of daily inspection report sheet to Executive Housekeeper and First Engineer.
• →Completes quality control checks of Top Suite bed linens, towels and robes and liases with the Linen keeper and Senior Deck Supervisor to ensure the best quality items are available.
• →Reviews weekly with the Executive Housekeeper the sales and revenue generated in the laundry through guest and crew laundry, monitors and looks for opportunities to meet/exceed targets.
• →Reviews regularly with the Executive Housekeeper the financial budget to ensure the operation remains on plan for the month/year to meet targets.
• → Fully owns any guest concern in line with onboard problem resolution guidelines to ensure maximum guest satisfaction.
• →Make sure all workers keep areas and equipment clean, sanitized and organized.
• →Coordinate all maintenance and repairs of machinery. Advises the Executive Housekeeper immediately of any malfunctions and/or laundry concerns.
• →Other duties may be assigned.

• High school or equivalent. A minimum of three years of related experience and/or training in the laundry field; or equivalent combination of education and experience
• Ability to read and interpret English language documents such as safety rules, operating and maintenance instructions, and procedure manuals
• The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Last updated: April 15, 2026

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