VIKING OCEAN - ASSISTANT SHORE EXCURSIONS MANAGER

• Paid flights to and from the ship
• Legal employment based on 10-hour work day
• Fixed return dates at the end of your contract
• Free shipwide Wi-Fi
• Free accommodation
• Opportunities for growth and advancement in your career

• →Manage the sales and reconciliation of shore excursion bookings; manage the administration and clearing of shore excursion waitlists; facilitate and assist guests with onboard shore excursion bookings; handle private guest excursions.
• →Coordinate shore excursion revenue activities to ensure maximum income; socialize with guests, when time permits; oversee the guests Services Desk and its activities; maintain an updated and accurate filing system for reference purposes; oversee tour escort allocations and procedures.
• →Liaise with local suppliers to confirm reservations, busses, guides etc.
• →Coordinate all shore excursions including the audio equipment required for each excursion.
• →Demonstrate the ability to handle difficult guests and/or situations with grace, professionalism and rational thinking and the ability to present adequate solutions.
• →Play an active role in the Emergency Response Organization and constantly look to improve all matters concerning the safety and security of guests, crew and the vessel; organize guest and crew dis-/embarkation in conjunction with all relevant parties to ensure proper execution.
• →Provide the highest level of comfort and service to guests, as per Viking’s STAR Service Standards and all Public Health Policies; manage service according to guest flow, embarkation & disembarkation, sea day activities & other activities.
• →Positively contribute to achieving/succeeding Shore Excursions KPI goals (quality & financial) for the Shore Excursions Department; have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.

• A required minimum of 2 years’ experience as an Assistant Tour Office / Assistant Shore Excursions Manager. Shipboard experience is required.
• Minimum 21 years old
• Must be confident with at least two different global itineraries.
• Fluent in English - must be able to attend any kind of query in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
• Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player.
• Strong accounting and administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems.
• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills and coaching abilities.
• Must confidentially handle all communications, including written, email, and phone.
• No visible tattoo

Last updated: December 14, 2023

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If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions