Accommodation Team Leader | Western Australia

ISS Facility Services is seeking a motivated and organised Accommodation Team Leader to oversee accommodation services across allocated Defence sites in Western Australia.

This is an exciting opportunity for a hands-on leader who thrives in a fast-paced environment, enjoys supporting and developing teams, and takes pride in creating a positive accommodation experience for Defence personnel.

At ISS, we make space for people and businesses to thrive.

As an Accommodation Team Leader, you'll be responsible for coordinating the day-to-day delivery of accommodation services across allocated Defence sites.

Working closely with the Cleaning Team Leader and site management, you'll oversee accommodation bookings, room readiness, arrivals and departures, occupancy and customer service requirements.

You'll play a key role in ensuring accommodation services are delivered safely, efficiently and to a consistently high standard, while supporting your team and responding to changing operational priorities.

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• Demonstrated experience in accommodation, hospitality, facilities management or a similar customer-focused operational environment

• Experience coordinating accommodation services or managing service delivery across teams or multiple locations

• Strong frontline leadership, coaching and team development skills

• Excellent customer service and stakeholder management abilities

• Strong organisational, planning and time management skills

• The ability to manage competing priorities and respond to changing operational requirements

• Experience handling customer enquiries, complaints and service issues

• Strong problem-solving and decision-making abilities

• High attention to detail, particularly in room presentation, customer experience and service standards

• The ability to work independently and collaboratively with operational teams

• Previous experience within Defence, government or secure facilities

• Experience coordinating accommodation operations across multiple sites

• Knowledge of accommodation booking, occupancy or facilities management systems

• Senior First Aid qualification

ISS is committed to creating a diverse, inclusive and respectful workplace where everyone has the opportunity to thrive.

We encourage applications from Aboriginal and Torres Strait Islander peoples, veterans and Defence family members, people with disability, culturally and linguistically diverse communities and members of the LGBTIQA+ community.

Learn more about ISS Australia & New Zealand at www.au.issworld.com.

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