Perth Airport - First Nation Customer Service Ambassador

Are you passionate about customer service and looking to build a long-term career in the aviation industry?

Reporting to the Indigenous Coordinator and supported by a welcoming supervisory team, you will play an important role in creating a positive experience for passengers travelling through Perth Airport.

Your day-to-day responsibilities will include:

• Providing exceptional customer service at passenger screening points
• Assisting travellers with enquiries and directions
• Managing passenger flow efficiently through terminal screening areas
• Creating a safe, welcoming, and professional airport environment
• Working collaboratively with airport stakeholders and security teams
• Career growth 

No two days are the same, making this an exciting opportunity to work in a fast-paced and dynamic environment.

We're looking for people who are customer-focused, reliable, and eager to learn.

You will ideally have:

• Previous customer service experience or a genuine interest in working within the aviation industry
• Strong communication and interpersonal skills
• The ability to pass Drug & Alcohol screening
• Eligibility to obtain an Aviation Security Identification Card (ASIC) sponsored by ISS (no criminal history within the last 10 years)
• An unrestricted driver's licence and reliable transport
• Flexibility to work a 24/7 rotating roster

ISS is committed to creating meaningful employment and career development opportunities for Aboriginal and Torres Strait Islander peoples.

Successful candidates may have the opportunity to undertake nationally recognised Aviation Security training and transition into an Aviation Protection Officer role at Perth Airport, opening the door to a rewarding and long-term aviation career.

At ISS, we believe people make places. We are committed to creating a workplace where everyone feels valued, respected, and supported to reach their full potential.

With a global workforce spanning over 30 countries and serving more than 40,000 customers worldwide, ISS is a place where you can build a meaningful career, belong to a diverse community, and make a real impact every day.

This is an identified Indigenous position. Applicants must be of Aboriginal and/or Torres Strait Islander descent and demonstrate an understanding of Aboriginal and Torres Strait Islander cultures, together with established community connections.

Aboriginality is a genuine occupational qualification, and exemption is claimed under Section 51 of the Equal Opportunity Act 1984 (WA).

Take the first step towards an exciting career in the aviation industry and become part of a team that's connecting people and places to make the world work better.

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