AV Service Technician

This position is responsible and accountable for performing maintenance/warranty service tasks to return audio-visual components and systems to top performance standards by repairing, trouble-shooting and installing electronic, hardware, software and wiring components of audio-visual systems according to company standards. This position reports to the Director of Operations and is a member of the Operations team supporting the mission and goals of a "Best in Class" sales and AV integration program. As an operational member of a dynamic installation and service operation, the AV Service Technician will work with minimal supervision to perform maintenance/warranty service tasks to repair audio-visual components and systems on job site locations to comply with the company’s policies and procedures, including quality, safety, environmental, and business practices.

This position is responsible for performing routine maintenance/warranty service tasks, such as responding to service tickets and customer issues, repairing hardware, completing firmware patches and updates, equipment calibration, and system testing to ensure continued functionality and reliability of AV systems. The AV Service Technician represents the company by providing technical support and troubleshooting assistance to clients at on-site locations with minimal supervision and oversight. This position requires a variety of duties including but not limited to:

• Prior AV experience (2-4 years)
• CTS certification or the ability to achieve certification within six months of start date
• Ability to travel on regular/constant basis and often on short notice with long/unusual work hours
• Excellent customer service skills and basic computer competencies
• Ability to learn new technology, repair and service procedures and specifications
• Successfully complete criminal background check, motor vehicle review and drug test prior to start
• Strong communication skills and experience working independently
• Computer proficiency and familiarity with standard office productivity software including Google, Microsoft Word and Excel
• Experience and comfort with hand tools, small power tools and industrial tools
• Ability to learn new tasks quickly
• Ability to make important decisions under tight timelines and in a fast-paced environment with minimal supervision
• Problem-solving and time management skills
• Friendly and approachable
• Valid driver’s license with less than two citations in last two years and reliable transportation
• Ability to lift 75 pounds and complete ladder and other safety training

Work can be in normal comfortable air-conditioned environments, but will also include less comfortable cold or hot construction environments and on occasion, tasks require work outdoors or in a suspension rig

The personal characteristics that make an individual successful in this industry include:

• Ability to understand and follow written and verbal direction
• Shows initiative and is proactive, dependable and productive to complete tasks effectively, efficiently and independently
• A professional attitude focusing on the success of Inter Technologies Corporation with a high degree of attention to detail
• An understanding that every service call is the most important and a strong service program is key to that success
• Works well with others, including taking direction and offering/receiving constructive feedback
• A professional and respectful attitude in dealing with others and adjusting to varied job assignments and tasks
• An aptitude toward time and resource management
• A desire to progress in job knowledge and qualifications and take on new responsibilities
• Reporting to job locations on time and in appropriate work attire/PPE