Business Analyst III (6371)

itD is seeking a Business Analyst III – Supply Planning Enablement to support workforce planning operations and execute an AI-driven automation roadmap for a global outsourced operation. The ideal candidate will bring strong experience in workforce planning, enterprise planning systems, business operations, and AI-powered automation, with a track record of improving operational efficiency, maintaining data accuracy, and transforming manual workflows into scalable, automated solutions.

• →Execute recurring workforce and supply planning operations, including processing staffing requests, maintaining enterprise planning systems, updating records, and supporting planning communications.
• →Validate workforce planning data across enterprise planning systems and tracking logs, reconcile discrepancies, and ensure data accuracy and consistency.
• →Coordinate with program managers to clarify incoming requests, resolve data gaps, and maintain critical deadlines and service-level agreements (SLAs).
• →Apply established business rules to operational reviews and approval checkpoints, identify exceptions, and escalate complex cases to the appropriate stakeholders.
• →Build, test, and deploy AI-powered automations and AI agents to streamline business processes and eliminate repetitive manual tasks.
• →Monitor and optimize deployed automations by identifying failures, workflow delays, and performance degradation, implementing corrective actions, and escalating unresolved issues.
• →Document and communicate operational processes, automation solutions, and improvement opportunities while providing roadmap progress updates to relevant stakeholders and team leads.

• →Attend regular internal practice community meetings.
• →Collaborate with your itD practice team on industry thought leadership.
• →Complete client case studies and learning material (blogs, media material).
• →Build out material to contribute to the Digital Transformation practice.
• →Attend internal itD networking events (in person and virtual).
• →Work with leadership on career fast-track opportunities.

• 5+ years of experience in workforce management, resource planning, vendor operations, workforce analytics, budget management, or a combination of these areas.
• Experience with enterprise planning or workforce management systems, such as Anaplan or similar platforms.
• Hands-on experience building and deploying AI-driven automations in a business operations environment.
• Experience translating documented manual processes into working automations, including testing and validating solutions before rollout.
• Experience with process documentation and continuous process improvement.
• Full proficiency in Microsoft Excel or Google Sheets.
• Strong analytical and problem-solving skills, with the ability to work through ambiguity and develop sustainable solutions.
• Excellent written and verbal communication skills and the ability to collaborate effectively with cross-functional stakeholders.
• Ability to work independently, manage competing priorities, and break complex or ambiguous tasks into actionable milestones.

• Previous experience supporting Meta operations or working with Meta's AI tools.
• Experience in vendor operations or managing outsourced workforce operations across multiple partners and locations.
• Familiarity with business process outsourcing (BPO) commercial models, including hourly/FTE, unit-based, and output-based models.
• Knowledge of SQL, Tableau, or similar data visualization tools.
• Experience working with global, distributed teams.
• Background in supply planning or demand planning within a technology company.

Bachelor’s degree or equivalent experience required.