Academic Advisor

United States·Indianapolismid

Education & TrainingAcademic Advisor

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Quick Summary

Key Responsibilities

The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned.

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Education & TrainingAcademic Advisor

Job Title: Academic Advisor
Location: Indianapolis – Downtown Campus
Job Type: Full-time
Classification: E-1
Salary Range: $53,000 - $55,000/annually (based on experience)
Reports To: Assistant Director of Advising

Who We Are:
Ivy Tech is Indiana’s community college and workforce engine, delivering: high-quality learning experiences that propel Indiana’s communities, measurable economic return, excellence in teaching, and industry-aligned credentials of value, empowering every learner to achieve lifelong success.

Our Values:
• Empathy: We lead with care and connectivity, ensuring we meet our students where they are.
• Integrity: We act responsibly and ethically in the best interest of our students, employees, partners, institution, and the State.
• Agility: We move with purpose and adapt to the evolving needs of our students, employers, and the State.
• Impact: We exist to change lives through quality education. Our work strengthens individuals, families, communities, and the future of Indiana.

About the Role:
We are seeking a highly skilled and student-centered Academic Advisor to join our School of Information Technology. In this role, you will provide developmental academic advising for new and continuing students using a case management approach. You will assist students in defining personal and academic career goals, interpreting and understanding placement scores, program curriculum and pre-requisites, and developing basic skills to register for courses, as appropriate. The Academic Advisor will refer students to appropriate internal and external resources that foster student success.

Technical Skills: Proficiency in zoom and Microsoft word and excel, with hands-on experience in higher education platforms.
Analytical Skills: Ability to analyze data, identify patterns, and provide data-driven solutions.
Communication Skills: Strong verbal and written communication skills, with the ability to articulate ideas clearly to diverse audiences.
Problem-Solving: Ability to think critically, make decisions independently, and solve complex problems in a timely manner.
Teamwork: Proven experience in collaborating effectively with diverse teams to achieve common goals.
Project Management: Ability to manage multiple priorities, meet deadlines, and track progress in a fast-paced environment.
Leadership Skills: Ability to take initiative and step up for teammates and students when needed.

Nice to Have

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Familiarity with canvas and salesforce platforms.
Experience in higher education and advising or similar environments.
Ability to multi-task and handle fast-paced events and a large volume of email and student inquiries.
Problem solving and adaptability
Support retention, persistence, and completion for SAMEAS students

Responsibilities

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The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

→Provide strong customer service and/or student advocacy as demonstrated through a positive attitude of approachability, adaptability, and desire to identify and support student success.

→Use canvas and salesforce and internal Ivy Tech systems to assist with scheduling and maintaining accurate advising records.

→Apply advanced problem-solving skills to troubleshoot and resolve student issues and situations.

→Collaborate effectively with cross-functional teams, utilizing clear communication to ensure smooth workflow and project success.

→Manage a caseload and communicate effectively via text, email, and phone.
→Work in a fast-paced environment for new student advising and orientation events as well as continuing student events

What We Offer

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✓Opportunity to work on innovative and impactful projects.

✓Collaborate with a team of skilled professionals.

✓Competitive compensation and benefits package.

✓Continuous learning and development opportunities.

✓Fee remission for employees, spouses, and dependent children

✓Tuition assistance for undergraduate, graduate, and doctoral programs

✓Paid professional development opportunities

✓Eligibility for Public Service Loan Forgiveness

✓Additional discounts on gym memberships, transportation, and various retail services

Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care

10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits

Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)