Assistant Director of Wraparound Services

GENERAL PURPOSE AND SCOPE OF THE POSITION: 

The Assistant Director of Wraparound Services serves as a key leader within the Division of Student Affairs, supporting the Student Resources & Programming unit in partnership with the Director of Student Resources & Programming. This position provides leadership and oversight for Disability Support Services, IvyCares, and the Hive & Harvest Food Pantry, ensuring students have access to comprehensive resources that promote academic success, well-being, and equitable outcomes. The position oversees disability accommodations, basic needs support, student advocacy, and case management efforts that reduce barriers to success and strengthen retention, persistence, and credential completion.

MAJOR RESPONSIBILITIES:

• Partner with the Director of Student Resources & Programming to advance the strategic vision, daily operations, assessment, and continuous improvement of Wraparound Services.

• Provide leadership and operational oversight for Disability Support Services, IvyCares, and the Hive & Harvest Food Pantry.

• Manage a caseload of students receiving Disability Support Services and IvyCares support through proactive case management and progress monitoring.

• Facilitate the interactive process to determine and implement reasonable accommodations in compliance with ADA, ADAAA, and Section 504 requirements.

• Develop and maintain relationships with accessibility service providers including interpreting, captioning, assistive technology, and related resources.

• Serve as the primary coordinator for IvyCares, connecting students with campus and community resources.

• Serve as the primary administrator of the Hive & Harvest Food Pantry, overseeing operations, inventory, and compliance practices.

• Collaborate with faculty, staff, and community partners to strengthen student support and accessibility efforts.

• Maintain accurate and confidential records in compliance with FERPA, ADA, Section 504, and College policies.

• Assist with assessment, reporting, and continuous improvement initiatives.

• Develop and implement outreach and educational initiatives that increase awareness and utilization of services.

• Attend and support student events and outreach activities, including occasional evenings and weekends.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

• Bachelor's degree in education, psychology, counseling, social work, higher education, disability services, or a related field required.
• Master's degree in higher education, college student personnel, counseling, leadership, student affairs administration, or a related discipline preferred.
• Minimum of two (2) years of progressively responsible experience in student success, disability services, retention initiatives, or a related higher education field required; or one (1) year of related experience with a master's degree.
• Demonstrated experience supporting student retention, persistence, completion, registration, enrollment, or other student success initiatives preferred.
• Experience working with diverse student populations and a demonstrated commitment to inclusive communication, accessibility, and equitable student support required.
• Excellent written and verbal communication, organizational, critical thinking, problem-solving, and time management skills required.
• Ability to work collaboratively in a fast-paced, student-centered environment while demonstrating initiative, sound judgment, and leadership.
• Working knowledge of student information systems, accommodation and assistive technologies, databases, Microsoft Office applications, email platforms, and student success technologies required.
• Strong administrative, analytical, organizational, customer service, and interpersonal skills required.
• Demonstrated commitment to fostering an environment in which students and team members feel valued, respected, supported, and empowered to succeed.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)