On-Site Technical Representative (OSTR)

• →Advanced Semiconductor Customer Capital Equipment Troubleshooting and Rework: Perform complex troubleshooting and rework on customers Semiconductor Capital Equipment production systems (including electrical, high-vacuum, fluidics, mechanical, pneumatic, and digital control subsystems).
• →Interpret intricate electrical schematics, piping and instrumentation diagrams (P&ID), Operation Method Sheets [OMS] and mechanical drawings to resolve system issues safely and efficiently where applicable.

• Act as the dedicated local technical contact, communicating tool status, action plans, and resolution timelines directly to customer operations and engineering management. 
• Participate in customer field issue meetings, aligning company service delivery with customer production goals.

• Support New Product Introduction (NPI), and tool installations/upgrades to ensure hardware meets specifications.
• Document technical findings, create BKMs, LLS to aid with troubleshooting, part replacement & upgrades, and contribute to the creation of field troubleshooting guides.

• Ability to work in a demanding manufacturing or cleanroom environment wearing required personal protective equipment (PPE) for extended periods.
• Willingness to support a compressed work week or rotating shift schedule (including nights, weekends, or on-call blocks) to ensure continuous facility coverage.
• Capable of lifting up to 35 lbs. and working safely around high-voltage and complex mechanical assemblies.
  
  This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.

This position is not eligible for immigration and/or visa sponsorship. Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil. Applicants requiring sponsorship will not be considered.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

• Education: Bachelor’s degree in a technical field (Electrical, Mechanical, or Systems Engineering) OR an associate’s degree / military technical background with equivalent hands-on experience.
• Experience: 3 to 5+ years of hands-on technical experience in a high-tech manufacturing, cleanroom, or automated industrial environment, working directly with high-complexity capital equipment.
  
  

• Strong foundational knowledge of power systems, vacuum/fluidic systems, and digital/analog electronics. 
• Proficiency using diagnostic software, and standard enterprise asset management systems (e.g., SAP, internal tracking applications).
• Proficient using MS office suite applications
• Clear & concise with communication skills
• Proficient written communication skills