Customer Experience Representative - ICS

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OtherCustomer Experience Representative

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Quick Summary

Key Responsibilities

Ability to operate effectively in high-pressure environments supporting government, emergency management, and disaster response operations.

Technical Tools

OtherCustomer Experience Representative

Customer Experience Representative - ICS

Supply Chain

Full time

Under routine supervision, the Capacity Procurement Representative is responsible the for negotiation of rates to meet load expectations while ensuring optimal margins. The incumbent will market the J.B. Hunt Carrier360 platform to carriers in order to increase efficiency and freight movement visibility. The incumbent is responsible for establishing a carrier base, ensuring freight is covered in a timely manner, and delivering best in class service execution.

Responsibilities

~1 min read

Requirements

~2 min read

High School Diploma/GED with up to 1 year experience in transportation/logistics, business administration, account management, and/or equivalent military experience AND the ability to work across multiple shifts including nights and/or weekends if needed AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences

Strong professional communication skills applied internally and externally
Proven experience in establishing and maintaining healthy working relationships Experience in fostering strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement
Ability to process information with high levels of accuracy
Accurately analyze situations and reach productive decisions based on informed judgment Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook) Ability to manage multiple competing priorities
Ability to adapt to a dynamic work environment and shifting priorities and directives
Experience in holding people accountable and conducting difficult conversations
Ability to perform in a stressful and high-pressure work environment

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

What We Offer

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The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Bachelors: Business Administration/Management, Bachelors: Logistics Management, Bachelors: Supply Chain Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Business Administration, Customer Service/Account Manager, Transportation/Logistics

00645396 Customer Experience Representative - ICS (Evergreen) (Open)