1mo ago

People Support Center Representative I

United States·Lowellmid

OtherSupport

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Quick Summary

Key Responsibilities

Document all People Support Center activities and assign to appropriate party using internal management tools Meet acceptable standards of service center metrics, such as hold time, length of call,

Requirements Summary

Minimum Qualifications: High School Diploma/GED with 6 or more months of HR administration, a call center environment, customer service, or transportation/logistics, or relevant experience,

Technical Tools

OtherSupport

People Support Center Representative I

Human Resources

United States of America

Arkansas

Lowell

Full time

Under close supervision, this position serves as the first point of contact for employees and people leaders, providing timely, accurate, and customer-focused support on routine human resources (HR) inquiries via phone calls, emails, and chats. This role handles high-volume call and case intake related to policies, basic transactions, benefits navigation, and standard HR processes, while accurately documenting interactions in case management systems. Representatives at this level follow established scripts, knowledge articles, and escalation protocols, ensuring issues outside scope are routed appropriately to Sr Representatives or other People Relations teams.

Responsibilities

~1 min read

→Document all People Support Center activities and assign to appropriate party using internal management tools
→Meet acceptable standards of service center metrics, such as hold time, length of call, transfers, unavailable time, and resolution and processing accuracy and timeliness
→Address routine incoming employee inquiries by resolving all HR questions within designated scope promptly during incoming phone calls, emails, and chats, escalating lengthier and/or more complex calls
→Communicate and interpret HR and Payroll policies and procedures for all levels of employees
→Provide self-service guidance to employees related to the accuracy and completeness of personnel records; maintain a high level of data integrity and protection of personally identifiable information (PII) in the HRIS
→Support HR technology and application testing, implementations, and/or updates Perform additional administrative duties as the need arises

Requirements

~1 min read

High School Diploma/GED with 6 or more months of HR administration, a call center environment, customer service, or transportation/logistics, or relevant experience, and/or military equivalent
OR suitable combination of education, experience, and training
AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences
Experience using computers and phones in a professional/office setting
Ability to accurately analyze situations and reach productive decisions based on informed judgment
Ability to act professionally, maintaining composure and confidentiality
Ability to follow established procedures
Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
Ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker
Ability to manage multiple priorities
Ability to work individually or as part of a team
Maintain a people-centric mentality
Ability to learn new technologies related to the job

High School Diploma/GED with 1 year of HR administration, a call center environment, customer service, or transportation/logistics experience
Spanish speaking or other multilingual capability

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

What We Offer

~1 min read

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

GED (Required), High School (Required)

Human Resources

00642311 People Support Center Representative I (Open)