10d ago

Sr. Support Engineer - Sql, Oracle, Linux Scripting, Java, Kibana

Pune - Bysenior

Customer SupportSupport Engineer

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Quick Summary

Key Responsibilities

Own customer issues end-to-end, especially high-impact and complex incidents Perform deep technical troubleshooting across application, database,

Technical Tools

Customer SupportSupport Engineer

Own customer environments across UAT, Production, DR, and SPT Drive proactive monitoring, incident prevention, and root cause analysis Engage early in implementation projects to ensure seamless transition to operations Collaborate with TAMs, Engineering, and DevOps teams to improve service delivery Contribute to automation, process improvement, and operational excellence initiatives Act as SME and mentor team members

Responsibilities

~1 min read

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Own customer issues end-to-end, especially high-impact and complex incidents
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Perform deep technical troubleshooting across application, database, and cloud layers
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Conduct root cause analysis and implement preventive measures
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Monitor system health and identify improvement opportunities using metrics and trends
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Optimize system performance (DB tuning, query optimization, application performance)
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Support go-live and post-implementation transitions with strong operational readiness
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Drive automation and efficiency improvements in support processes
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Mentor junior engineers and contribute to technical knowledge sharing

Strong expertise in SQL/Oracle and database performance tuning
Experience in production application support and incident management

Good understanding of cloud technologies

Hands-on experience with monitoring tools

Strong troubleshooting skills across application, integration, and infrastructure layers

Knowledge of APIs/integration troubleshooting

Scripting/automation experience (Python, Shell, PowerShell) is a plus

Excellent communication, collaboration, and customer management skills

Proactive mindset with focus on ownership, continuous improvement, and customer satisfaction

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.