Patient Care Coordinator

The Care Manager, Retention is responsible for developing and maintaining relationships with clients and caregivers to ensure retention, compliance, and quality-of-care.  This role will manage long-term client relationships and satisfaction, which includes conducting home visits, monitoring EVV compliance and managing EVV barriers, Plan of Care annual updates, Caregiver evaluations (90 day and annual), incident reporting, post-hospitalization follow-up/Care Gaps, and other duties as assigned.  Strong communication, problem-solving skills and initiative to be present in the community are necessary for this role to be successful. The Care Manager, Retention reports to the Associate Director of their Office.

• →Supervise a team of caregiver employees on a daily basis, which includes pre-billing responsibilities and timesheet collection, conducting 90-day and annual performance reviews, coaching and disciplinary action.
• →Monitor client eligibility, authorizations, and hours utilization to ensure maximum service delivery.  Address all authorization/eligibility issues same day as notified.
• →Reconcile and complete dashboard and pre-billing duties daily and timely for weekly payroll processing, as needed, per Office structure and needs.
• →Care coordination - schedule, fill open shifts and ensure proper staffing of cases.
• →Fill open shifts to ensure no disruption in client services.
• →Ensure EVV and timesheet compliance.
• →Monitor Plan of Care (POC) compliance.
• →Complete home visits for all clients on caseload.
• →Recruit new clients as needed to meet Budgeted goals. 
• →Assist with marketing efforts, as assigned, and perform outreach functions including attending health fairs, community events, and other activities, as required. 
• →Provide on-call coverage, as scheduled.

• Bachelor’s Degree in Human Services, Business Administration, or related field preferred or minimum 2 years’ experience in Home Care, Social Work, and/or work with The Office of Long-Term Living.
• Proficient in Microsoft Office: Word, Excel, Power Point, Outlook.
• Knowledge of HHAeXchange, SAMS, and/or HCSIS desirable.
• Experience with case management/coordination, records/utilization management, preparing reports, or other documentation desirable.
• Spanish Speaking preferred
• Must have own car, valid driver’s license, and insurance.

May require sitting, standing, or walking on a level surface for periods throughout the day. May require lifting up to 20 pounds. Regional travel up to 50% required to other JEVS locations, home visits and other related functions.

At JEVS, we are committed to ensuring all our employees feel included, valued, appreciated and free to be who they are at work.  We cultivate a culture where differences are valued, and we are putting resources and attention towards improving employee engagement, retention, and promotion of our talented staff. 

Diversity, inclusion, and equity are core principles that guide how we cultivate leaders, build our teams, and create an environment that is the right fit for JEVS Care at Home employees, our community partners, and the individuals we serve.

Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided.  Please contact your recruiter if you are in need of an accommodation during the interview process.

JEVS Care at Home is committed to ensuring equal employment opportunities.  The Agency will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person’s gender, gender identity, age, race, color, religion, creed, sexual preference or orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, disability, or membership in any other protected group.  Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided.