Director, Global Deliver Quality Excellence

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

We are searching for the best talent for Director, Global Deliver Quality Excellence, located in either Titusville, NJ; Horsham, PA; Toronto, Canada; Beerse, Belgium; Sao Paulo, Brazil; Panama City, Panama or Bogota, Colombia.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United States - Requisition Number: R-104599

Canada – Requisition Number: R-105536

Belgium – Requisition Number:R-105585

Brazil, Panama & Columbia – Requisition Number: R-105586

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

The Global Deliver Quality Excellence Director is accountable for establishing and leading the global Commercial Quality strategy, governance, and execution model for Deliver Quality Excellence across Innovative Medicine. This Director-level role provides strategic oversight for transportation quality, temperature control, distribution quality processes, Deliver-related compliance, and continuous improvement initiatives supporting the Global Commercial Quality Organization. The role leads a global team including leaders representing each of the region and is accountable for ensuring consistent standards, risk-based decision making, inspection readiness, business continuity support, efficiency initiatives and end-to-end quality governance across global and regional Deliver activities. 

The position serves as the senior Quality leader and point of escalation at a global level for Deliver, GTTO, Trade Operations, Supply Chain, Regulatory Affairs, Quality Systems, JJRC, regional Commercial Quality teams, and other strategic partners on Deliver Quality Excellence matters. The Director ensures that global priorities are translated into practical, scalable, and compliant operating models while enabling timely resolution of significant quality issues, risks, and cross-regional dependencies. 

This role is also responsible for leading the global Deliver Excellence project portfolio and continuous improvement roadmap related to Deliver, ensuring Quality requirements are embedded in transformation initiatives, network changes, operating model improvements, capability building, and process simplification efforts. The Director partners with senior stakeholders to strengthen quality culture, protect product quality and patient safety, and enable a more agile, effective, and harmonized distribution model for Innovative Medicine. 

• Set the global Commercial Quality strategy, priorities, governance model, and operating principles for Deliver Quality Excellence, ensuring alignment with enterprise, segment, regional, and local Commercial Quality expectations. 

• Lead, develop, and coach Transportation leaders responsible for Deliver Quality Excellence activities, ensuring role clarity, accountability, consistent execution, talent development, and succession readiness. 

• Define and maintain global Quality requirements, standards, procedures, decision rights, RACIs, escalation pathways, and governance routines for transportation, temperature control, distribution quality, and related Deliver processes. 

• Provide strategic direction on the interpretation and implementation of enterprise standards, segment procedures, global SOPs, and evolving regulatory expectations related to Deliver activities. 

• Establish a harmonized global approach that enables consistent regional execution while recognizing market-specific regulatory, operational, and business requirements. 

• Partner with Commercial Quality Regional Heads to define and align global Deliver Quality Excellence priorities, ensuring they reflect regional business needs and market-specific risks. 

• Provide global Quality oversight for transportation lane and route qualification, shipping route verification, transportation risk assessments, lane mapping, transportation mode qualifications, network changes, and distribution model evolution. 

• Ensure consistent application of temperature control requirements during transportation and distribution, including cold chain, controlled ambient, active / passive shipping solutions, temperature monitoring, and temperature excursion management. 

• Oversee governance for validation / qualification documentation, Quality approvals, transportation solutions, temperature-controlled systems, carriers, lanes, control towers, 3PLs, and related Deliver processes within global scope. 

• Ensure Quality leadership is embedded early in New Product Introductions, tech transfers, network redesign, tenders, business continuity events, control tower expansion, and transportation optimization initiatives. 

• Provide senior leadership for significant Deliver and Transportation related quality issues, including nonconformances, CAPAs, change controls, product impact assessments, delivery service issues, customer complaints, escalations, and remediation effectiveness checks. 

• Ensure robust risk-based decision making for events involving temperature excursions, damage, contamination, losses, mis-deliveries, seal issues, and other Deliver quality events with potential product, patient, customer, or compliance impact. 

• Drive global inspection and audit readiness for Deliver and Transportation Quality responsibilities, including Health Authority inspections, Notified Body audits, third-party audits, JJRC assessments, internal audits, and supplier audits. 

• Own the global Deliver Quality Excellence project portfolio and continuous improvement roadmap related to Deliver, ensuring prioritization, governance, measurable outcomes, and alignment with Global Commercial Quality objectives. 

• Establish global Deliver Quality metrics, dashboards, scorecards, trend analyses, Quality Review / QSMR inputs, executive updates, and management review content to drive proactive risk management and performance improvement. 

• Lead simplification, harmonization, digital enablement, and process effectiveness initiatives across Deliver Quality processes. 

• Partner with senior Deliver, Supply Chain, Commercial Quality, Quality Systems, and regional leaders to identify opportunities that improve compliance, cycle time, cost, customer experience, and quality culture. 

• Build organizational capability related to Handling, Storage, Transportation and Distribution requirements, by coaching employees involved with those processes, influencing cross-functional teams, and fostering accountability, inclusion, continuous improvement mindset, and strong Quality leadership across markets and functions. 

• Bachelor’s degree required in Engineering, Scientific, Pharmacy, Business, Quality, Regulatory Compliance, Supply Chain / Logistics, or related discipline. Advanced degree preferred.  

• Minimum 10 years of relevant experience in Quality, regulated healthcare, pharmaceutical, medical device, distribution, transportation, temperature control, supply chain, logistics, or regulatory compliance, including experience in regional or global leadership roles. 

• Demonstrated experience leading managers or senior professionals, building high-performing teams, setting strategic direction, and driving execution across global, regional, and local organizations. 

• Experience influencing senior leaders, managing complex transformation programs, and leading through ambiguity in a highly matrixed global organization. 

• Deep knowledge of Good Distribution Practices, Quality Management Systems, supplier quality, purchasing controls, nonconformance / CAPA, change control, audit readiness, inspection management, quality risk management, and global governance models. 

• Strong understanding of applicable standards and regulations, including ISO 9001, ISO 13485, GDP expectations, healthcare distribution regulatory requirements, and evolving global inspection expectations. 

• Demonstrated ability to lead global transportation quality oversight, lane / route qualification, shipper qualification, transportation risk assessments, temperature monitoring, temperature excursions, logistics service providers, carriers, control towers, and/or 3PL operations. 

• Strong enterprise leadership skills, with the ability to translate strategy into execution, balance compliance and business needs, and connect operational details to global quality priorities. 

• Excellent executive communication, presentation, collaboration, and influencing skills. Ability to make complex quality and compliance topics clear for senior leaders, business partners, and cross-functional teams. 

• Strong portfolio management, transformation leadership, change management, stakeholder alignment, and prioritization skills. Ability to manage competing global priorities and drive measurable outcomes. 

• Ability to build consensus, navigate ambiguity, negotiate trade-offs, make risk-based decisions, and lead teams through complex organizational and process changes. 

• Experience leading global or multi-regional Quality transformation, Deliver excellence, distribution network quality, transportation supplier oversight, or continuous improvement programs. 

• Experience with cold chain, controlled ambient, passive / active shipping systems, customer service, distribution operations, commercial customers, and global logistics service provider governance. 

• Quality Auditor, Six Sigma / Lean, Project Management, Supply Chain, GDP, or related certifications preferred. 

• Up to 20–30% travel may be required. 

• English proficiency (oral & written) is required. 

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers. Internal employees contact AskGS to be directed to your accommodation resource.

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