Director, Pharmacy Innovation & Implementation - Johnson & Johnson HCS, Inc

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting a Director, Pharmacy Innovation & Implementation to be located in Titusville, NJ.

The Director will set strategy and lead the evolution of the Access Therapy Center, J&J Innovative Medicine’s noncommercial pharmacy capability, to deliver personalized, seamless and supportive experiences for patients and health care providers. The Director will identify, design, prioritize, and implement new pharmacy capabilities in partnership with ATC Operations and cross-functional collaborators.

This role is accountable for the ATC innovation portfolio, capability roadmap, strategic governance, investment planning, and cross-functional implementation of programs, technology and partnerships. The Director will lead a team responsible for capability design and implementation, strategic projects, fulfillment innovation, governance, and integration of pharmacy solutions across therapeutic areas and patient-support programs.

The Director will work in close partnership with ATC Operations, which retains accountability for day-to-day pharmacy execution, workforce deployment, dispensing operations, service delivery, and routine operational performance.

The Director will report to the Senior Director, ATC Pharmacy Operations.

• →ATC innovation strategy and capability roadmap: Set the long-term vision, roadmap and priorities for ATC innovation and implementation. Translate patient, provider, operational and market insights into scalable capabilities and sequenced investments.
• →Capability implementation and launch readiness: Lead the design and implementation of ATC capabilities required to support new therapeutic areas, products, indications, and patient-support programs. Partner with ATC Operations and cross-functional teams to establish requirements, assess readiness, manage implementation, support stabilization, and transition capabilities into sustained operations.
• →Portfolio investment and demand planning: Coordinate budget planning, demand forecasts, and capability investment needs across the ATC portfolio. Translate projected volumes and program requirements into technology, facility, fulfillment, partner, and implementation considerations in collaboration with Finance and ATC Operations.
• →Pharmacy capability innovation: Advance a portfolio that may include digital engagement, electronic benefit verification, pharmacy-system integrations, APIs, automation, AI-enabled workflows, and patient and provider communications.
• →Technology and data governance: Serve as a senior business leader for pharmacy technology modernization and integration. Establish clear business requirements, decision rights, risk escalation, success measures and governance in partnership with J&J Technology, data, privacy, information security, quality and compliance teams.
• →Fulfillment and access capability innovation: Lead the design and advancement of fulfillment and pharmacy-partner capabilities. Identify opportunities to improve patient assistance, trial and access programs, cold-chain solutions, pack-out models, inventory visibility, shipment processes, and continuity capabilities in partnership with operational owners.
• →Capability performance and optimization: Establish success measures for new capabilities and implementations. Use patient feedback, operational data, analytics, and external benchmarks to evaluate impact, identify gaps, and prioritize post-launch enhancements with operational and functional partners.
• →Cross-functional integration: Represent ATC pharmacy considerations across PECS and broader enterprise workstreams. Build alignment across therapeutic-area, patient-experience, patient and customer care, financial assistance, pharmacy solutions, supply chain, medical and enabling-function partners.
• →Performance and continuous improvement: Define measurable outcomes and use data, analytics, patient feedback, operational performance and external benchmarks to identify friction, prioritize improvements and demonstrate impact.
• →People and leadership culture: Lead, coach and develop a high-performing team. Build succession, develop stretch opportunities, support PharmD fellowship and learning programs, and foster an inclusive culture of accountability, experimentation, prudent risk-taking and continuous learning.
• →Compliance and patient-centered execution: Model Credo-based leadership and ensure initiatives are crafted and implemented in accordance with applicable legal, regulatory, quality, privacy, security and health care compliance requirements, while protecting pharmacist professional judgment and patient welfare.

You are a patient-centered, enterprise-minded leader who can move from strategy to execution. You are motivated by building new capabilities, navigating ambiguity and bringing diverse partners together around a clear outcome. You set high standards for patient and provider experience, operational rigor, compliance and talent development, and you are equally comfortable influencing senior leaders and working closely with implementation teams.

• PharmD or BSPharm degree and an active, unrestricted pharmacist license in at least one U.S. jurisdiction.
• A minimum of 10 years of proven experience in pharmacy, health care, pharmaceuticals, patient services, access, technology enabled transformation or a related field.
• Proven success leading sophisticated, cross-functional initiatives from strategy and capability design through implementation and optimization.
• Strong people leadership, executive communication, and ability to influence senior leaders, collaborative partners, and external organizations; dedication to patient-centered innovation, quality, compliance, and inclusive leadership.
• Strong understanding of specialty pharmacy operations, patient-support programs, medication access and reimbursement dynamics, and retail and specialty fulfillment models.
• Experience guiding technology-enabled capabilities, data integration, analytics, and investment decisions within a regulated health care environment.
• Experience with budget management, forecasting, capacity planning and the use of data to support investment and operating decisions.
• Ability to work from Titusville, New Jersey and travel domestically on occasion.

• Experience supporting therapeutic-area or product launches, pipeline planning, and expansion of patient-support or pharmacy capabilities.
• Experience crafting patient-engagement, adherence, persistence, or clinical-support solutions.
• Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and apply new tools over time
• Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgement

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation,  external applicants please contact us via https://www.jnj.com/contact-us/careers and internal employees contact AskGS to be directed to your accommodation resource.

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