Field Service Team Lead

6 Locationslead

OtherService Team Lead

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Quick Summary

Key Responsibilities

Supervise and work with a team of Field Service Engineers in Managing Account Schedule and perform the installation, operation, repair and modification of equipment within assigned territory.

Technical Tools

OtherService Team Lead

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Customer Management

Technical Field Service

People Leader

Boston, Massachusetts, United States of America, Charlotte, North Carolina, United States, Columbus, Ohio, United States, New Jersey (Any City), Pittsburgh, Pennsylvania, United States of America, Washington, District of Columbia, United States of America

We are searching for the best talent for a Field Service Team Lead. The location can be in Boston, MA, Washington, DC, Columbus, OH, Pittsburgh, PA, Charlotte, NC OR New Jersey.

This field-based position will support the eastern half of the US.

Responsibilities

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Nice to Have

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Communication, Continuous Improvement, Critical Thinking, Customer Service, Customer Support Operations, Customer Support Trends, Developing Others, Inclusive Leadership, Leadership, Performance Measurement, Product Lifecycle Management (PLM), Project Management Office (PMO), Resource Management, Service Request Management, Stakeholder Engagement, Supervision, Technical Credibility, Technical Troubleshooting

$94,000.00 - $151,800.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year