HR Offboarding Specialist, EMEA - Fixed term role

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Fixed-term role, until 30/06/2027

• • Receive, assign, update, classify, process cases in case management application for one or more processes
  • Identify case challenges and opportunities, and escalate to the supervisor/manager if needed
  • Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation
  • Update the knowledge management system with new available documents or guidelines
  • Proactively monitor the cases to be able to determine if any action is needed (time, quality)
  • Responsibility for delivering upon agreed SLAs
  • Ensuring policy and legal compliance
  • Assist and encourage users/customers to make effective use of self-service options, systems, products, service, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available to them.
  • Participate on huddles and follow the instruction of the direct supervisor regarding priorities and assignments

• • Identify areas for improvement on daily operational processes
  • Provide support to implement improvement initiatives
  • Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference
  • Focus on increasing satisfaction surveys results – employees and customer
  • Participate on training in order to improve performance, process acumen and gain additional knowledge required,
  • Perform special project and related duties as assigned

1-3 years of related experience in a Shared Service Center

Ability to perform administrative activities accurately and efficiently. 

• Strong customer orientation and customer service skills.

• Ability to gather and assess information accurately to understand customer needs and circumstances.

• Strong organizational skills, attention to detail and follow-through to resolve outstanding issues.

• Proactive and solution-oriented mindset, with the ability to anticipate potential issues and take appropriate action.

• Ability to manage high case volumes, prioritize competing demands and consistently meet deadlines and SLAs.

• Ability to remain accurate, organized and effective while working under time pressure.

• Open-minded and adaptable approach, with a willingness to consider different perspectives and respond positively to change.

• Strong problem-solving skills, with the ability to identify practical solutions and escalate appropriately when required.

• Ability to work independently, take ownership of assigned cases and follow issues through to resolution.

• Strong written and verbal communication skills, with the ability to communicate concisely and professionally with internal and external customers.

• Discretion, professionalism, sound judgement and commitment to confidentiality.

• Technology-savvy, with knowledge of Microsoft Office and the ability to learn HR and case management applications.

• Ability to work effectively in a fast-paced, self-directed and team-based environment.

• Enthusiastic team player with a strong drive to create a positive working environment.

• Continuous learning and open-minded mindset, demonstrated through curiosity, learning from experience, considering different perspectives and sharing knowledge with others.

• Strong work ethic, demonstrated through reliability, accountability, timely delivery of results and openness to constructive feedback.

• Previous HR knowledge is not required; however, a continuous improvement mindset and the ability to quickly learn new processes are essential.

• Demonstrates an understanding of AI concepts and frameworks, including awareness of responsible and ethical AI practices, experience generating effective prompts to boost efficiency and productivity, and awareness of AI’s impact on the workforce.

• Service center experience in HR, payroll, finance or procurement.

• Basic understanding of HR functional domains, such as Benefits, Compensation, HRIS, Workforce Data Administration, HR Business Partnering or Employee Relations, or knowledge of payroll. This is beneficial but not a prerequisite.

• Excellent oral and written communication skills.

• English proficiency, both oral and written; an additional European language is an advantage (FR/IT).