Invoice to Cash – Collections Analyst

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

• →Manage day-to-day collections for assigned accounts via phone, email, and customer portals.
• →Monitor accounts receivable aging and prioritize collection efforts to reduce past-due balances.
• →Investigate and resolve invoice disputes and billing discrepancies in coordination with Billing and Sales.
• →Prepare, negotiate, and document payment arrangements and follow-up to ensure adherence.
• →Apply incoming payments and assist with cash application and short-pays reconciliation.
• →Escalate delinquent accounts according to policy (credit holds, senior collections, legal).
• →Maintain accurate AR records, notes, and collection logs in ERP/collections systems.
• →Produce routine and ad-hoc reports: aging, DSO, collections performance, and cash forecasts.
• →Support month-end close and audit requests related to AR transactions.
• →Identify process improvements and participate in I2C automation or transformation initiatives.
• →Ensure compliance with company policies and applicable collection regulations.

• Bachelor’s degree in Finance, Accounting, Business, or equivalent experience (or 2–4 years relevant experience).
• 2+ years’ experience in collections, accounts receivable, or I2C functions.
• Strong Excel skills (pivot tables, lookup functions, basic formulas).
• Experience with ERP systems (e.g., SAP,)  and CRM/collections tools.
• Clear written and verbal communication; effective negotiator with customers.
• Strong organizational, analytical, and problem-solving skills.
• Attention to detail and ability to manage multiple priorities and deadlines.