Manager Inbound and Customs

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

The Manager Inbound and Customs is responsible for leading  customs compliance, and trade operations across SEA(Thailand, Singapore, Malaysia, Indonesia, Vietnam, Brunei etc), ensuring compliant, efficient, and cost‑effective cross‑border logistics aligned with international trade regulations. This role helps maintain business continuity and timely delivery products while contributing to trade compliance, logistics performance, and trade risks mitigation.     

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  Ensure the timely, compliant movement of  J&J products and act as  primary liaison with government authorities to facilitate regulatory communication and alignment.

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  Design and document standardized SOPs for import/export; establish KPIs and continuous monitoring to improve reliability and execution.

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  Partner with Regional and Global trade compliance on policy implementation/regulatory updates; lead internal audits, prepare for government inspections and implement corrective action plans for compliance gaps. (e.g. HS classification, customs valuation and country of origin determinations, etc.)

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  Manage 3PL /4PL providers, FFs and customs brokers. Optimize vendor performance through regular performance reviews.

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  Manage duty optimization programs, bonded zones and tariff mitigation strategies.

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  Coordinate with IT partners to drive digitalization initiatives to enable customs automation.

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  Monitor KPIs including OTIF, lead time, freight cost and service level etc.

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  Manage and improve import/export data, ensuring consistency between Customs records and J&J systems.

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  Map customs-bonded inventory to physical goods and perform regular reconciliations.

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  Collaborate with cross-functional teams to lead continuous improvement projects that maintain high customer satisfaction and deliver measurable cost savings.

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  Develop contingency plans for supply disruption, port congestion and geopolitical risks; Maintain trade operations  documentation in accordance with the respective requirements.

• 8+ years of experience in  customs and trade compliance

• Experience in a regulated industry (medical device, pharmaceutical or healthcare) strongly preferred.

• Familiar with ERP system, bonded logistics and FTA operations.

• Strong communication skills in English and Mandarin.

-Bachelor’s degree in Logistics, International Trading, or related