Medical Director, Medical Excellence & Operations

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

We are searching for the best talent for a Medical Director, Medical Excellence & Operations located in Toronto, Ontario, Canada. 

About Innovative Medicine  

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. 

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. 

Learn more at https://www.jnj.com/innovative-medicine

The Medical Director, Medical Excellence & Operations, is a key member of the Medical Affairs Leadership Team, reporting to the VP of Medical Affairs (MAF). The Director will have overall leadership and accountability for the Medical Excellence & Operations team that supports both Medical Affairs and Commercial functions across Johnson & Johnson Innovative Medicines (JJIM) Canada.  Owning and leading critical business activities within areas of;  MAF Operations, Medical and Commercial Material Review, Medical Information, Business Compliance, Innovative Medical Solutions and supporting field Medical Excellence. This role will provide the strategic direction and planning for the following key areas and teams:  

• Medical Affairs Technology and analytics (J&J Science Connect, Veeva CRM, iConnect)
• Medical & Commercial Operations related to Adboards, Medical Education, Sponsorships and Grants
• Review of company materials (promotional and non-promotional materials) 
• Oversight of Canadian medical information escalations, reporting and Contact center
• Transparency Reporting for JJIM Canada in compliance with GxP requirement
• HCP Value Transfer and Contracting for JJIM Canada activities
• Medical Education and Patient Organization Grants Management 
• Works in close alignment with the Medical Affairs Leadership Team (MALT) & Commercial Business Leaders to establish processes, systems, controls and analytics to support best in class Medical Education, Medical Information, Material Review, Field Medical Excellence, Adboards, Sponsorships and Grants activities.

• Ensures systems and processes are streamlined, transparent and optimized for compliant best in class execution of all critical business activities.
• Provides strategic direction, vision, line management, coaching and development for the Medical Excellence & Operations team.
• Identify, Standardize and Report on key MSL impact & capability metrics through evolving data analytics, Medical Omnichannel and Medical Observations. In partnerships with MAF Data  
• Works in close alignment with the Medical Affairs Leadership Team (MALT) & Commercial Business Leaders to establish processes, systems, controls and analytics to support best in class Medical Education, Medical Information, Material Review, Field Medical Excellence, Adboards, Sponsorships and Grants activities.
• Ensures systems and processes are streamlined, transparent and optimized for compliant best in class execution of all critical business activities.
• Provides strategic direction, vision, line management, coaching and development for the Medical Excellence & Operations team.
• Identify, Standardize and Report on key MSL impact & capability metrics through evolving data analytics, Medical Omnichannel and Medical Observations. In partnerships with MAF Data Analytics Team, MEE, Sr. MSL Managers and MAF Sr. leadership, drive innovative measures of impact.  
• Provides oversight for the MA Operations, Research Compliance, Material Review, Data Analytics & Insights and MA Solutions teams including compliance related controls for current and future system enhancements based on business needs.
• Optimizes processes and systems in collaboration with the Business Compliance, Medical Leaders and Commercial teams to ensure optimal activity execution and audit readiness
• Provides leadership and direction for the development and implementation of Transparency reporting.
• Support all brands engaging in value transfer by providing on-going education, risk mitigation strategies and credo-based solutions.
• Provide internal and external stakeholders with compliant solutions rooted in excellence, to enable internal colleagues to compliantly engage with external HCPs through robust business processes, systems and documentation practices leveraging J&J systems and novel technologies where appropriate.
• Lead the analytics & data-driven transformation of the Medical Affairs organization in order to shape and drive business strategy in an informed and objective manner.
• Support the technological and processes transformation required to interrogate the medical customer interactions Insights through insight analytics and scientific content management leveraging AI technology to automate and compile actionable insights.
• Lead Medical Affairs performance metrics, insights, analytics and reporting to ensure both Field and Head Office Medical Excellence.
• Drive process standardization, procedural guidance and quality oversight, ensuring compliance, risk mitigation, continuous improvement and high-quality output, to support Medical & Commercial strategies.
• Provide innovative, continuous and personalized learning experiences that empower our people to flourish and grow in our changing world by enabling customization and delivery of critical capabilities to meet diverse roles.
• Ensure all medical & promotional materials developed are held to the highest standards of quality and compliance, reflecting our corporate commitment to ensure healthcare professionals and patients have access to the information, programs and support they need to achieve the best results possible.
• Partners with global & local compliance colleagues to develop and implement systems and processes to manage critical business activities that include HCP Value Transfer to mitigate risk and in alignment with company priorities
• Accountable for oversight of audits and inspections in collaboration with Quality Management and GCO & maintenance of ongoing audit readiness
• Responsible to communicate and mitigate identified risk to compliance, the VP of Medical Affairs and the JJIM Leadership Team

Requirements:

• University degree in health sciences, finance or equivalent is required
• An advanced degree in science and/or business is preferred
• Experience in field medical, medical education, medical information, review all considered assets
• A minimum of 5 years of experience in a quality assurance, compliance or related function within the pharmaceutical/healthcare industry is required
• Minimum of 5 years in a leadership and/or people management role is required
• Excellent leadership and strategic thinking skills is required
• Demonstrated ability to lead through change and motivate a diverse team
• Excellent written and verbal business communication skills, strong presentation skills, and superior attention to accuracy, detail and deadlines
• Strong proficiency for the interpretation of complex regulatory requirements and quality standards, and the dissemination of the rationale and risk assessment
• Strong organizational and planning skills; able to adapt to changing priorities and manage complexity with solid decision making
• Strong ability to shape and influence in a matrix environment
• Working knowledge of Microsoft Word, Excel, Outlook, and Power Point
• Bilingualism, an asset

• This position is located in Toronto, Ontario Canada and follows a hybrid schedule of three days in the office and up to two days remote per week.

The Company uses Artificial Intelligence in its assessment of applicants.