POLO Team Leader

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

The PO Lifecycle Ops (POLO) Team Leader will lead a team of P2P/POLO Associates who manage the purchase order process and ancillary tasks associated with the PO lifecycle, on behalf of and in partnership with key sector stakeholders. The ideal candidate will be capable of day-to-day people leadership, onboarding and training new P2P/POLO associates; provide guidance and direction to P2P/POLO associates with respect to P2P/POLO responsibilities, end-to-end lifecycle management and ancillary tasks like invoice mismatch, supplier data maintenance, and other tasks, ensuring that the P2P/POLO associate team processes PRs/POs efficiently and accurately.  The P2P/POLO Team Leader will be responsible to make informed and timely decisions, considering the input of their team.

As the global/regional POLO team is evolving, some degree of operational process development and refinement will be a part of this role – to develop to-be processes around PO Lifecycle Management on behalf of our stakeholders.

• →40% Leads the day-to-day oversight of the P2P/POLO team, overseeing team performance of end-to-end PO lifecycle management, Accounts Payable connectivity, procurement operations and cross-functional capabilities involvement (where required), ensuring service delivery based upon the agreed SLAs, while ensuring policy and legal compliance. 
• →40% Prioritize stakeholder management and customer service.  Engage directly with stakeholders on a routine basis with a focus on high quality service delivery, to ensure transparency on all elements of PR/PO lifecycle management and high-quality performance of the P2P/POLO team.
• →20% Provide guidance and direction to internal stakeholders on overall P2P/POLO service delivery and support, including the P2P Associate(s) as necessary to ensure clarity on contract creation, HCC needs, due diligence requests, etc. part of activities which need to be completed prior or during PO lifecycle management.

• Support, and at times, lead, development and implementation of automation and AI (Artificial Intelligence) initiatives within assigned area of responsibility. 
• Receive and ensure rapid resolution of escalations related to purchase orders, such as discrepancies in pricing or services / materials delays. 

• Ensure compliance with company policies, regulatory requirements, and best practices in procure-to-pay services.  
• Provide support and resources for team members' professional growth is vital. A good leader mentors and encourages their team, fostering their development.
• Promotes diversity and inclusion, ensuring that all team members feel they belong and have equal opportunities to contribute to team improvements, process improvements, et al.

4-5 years previous business process / business operations experience

Previous People Leadership experience required.

Sourcing, Contracting, Payments or Finance processes; Stakeholder Management / Customer Service