Senior POLO Associate

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

A detail-oriented Senior POLO Associate will manage the purchase order process and related tasks associated with the PO lifecycle, on behalf of and in partnership with key sector stakeholders.  The ideal candidate will be responsible for coordinating PO lifecycle activities including purchase requisition creation, routing and approval; invoicing and payments support, ensuring that PRs/POs are processed efficiently and accurately. This role requires a high degree of customer care, maintaining effective communication with internal stakeholders and suppliers. 

40% Conducts the day-to-day operations of POLO responsibilities; end-to-end PO lifecycle management, Accounts Payable, procurement operations and cross-functional capabilities involvement (where required), ensuring service delivery based upon the agreed SLAs, while ensuring policy and legal compliance. 

40% Prioritize stakeholder management and customer service.  Engage directly with stakeholders on a routine basis with a focus on high quality service delivery, to ensure transparency on all elements of PR/PO lifecycle management; confirm PR/PO details, conduct all PO lifecycle tasks, and resolve any discrepancies.

20% Provide guidance and direction to internal stakeholders on contract creation, HCC needs, due diligence requests, etc. part of activities which need to be completed prior or during the PO lifecycle management.

• Resolve issues related to purchase orders, such as discrepancies in pricing or services / materials delays. 
• Support development and implementation of automation and AI (Artificial Intelligence) initiatives within assigned area of responsibility. 
• Ensure compliance with company policies, regulatory requirements, and best practices in procurement. 

3-4 years previous business process / business operations experience  

• INTERNAL: Business stakeholders/customers; Enabling J&J functions (Finance, HR, Procurement, Compliance, Legal, HCC)
• EXTERNAL: Suppliers