Account Technology Senior Director

• →Strategic Leadership: Develop and implement a technology strategy to support account operations, drive technology adoption to improve efficiency and effectiveness, and align technology initiatives with business objectives. Partner with the WD Technology Advisory team to identify and assess innovations and emerging technologies for potential adoption. Act as a point of escalation for technology issues.
• →Innovation & Pilot Management: Establish and lead processes to identify, evaluate, and pilot innovative technology and service solutions that drive business value and operational efficiency. Manage the execution of pilot programs for new technologies or process improvements, ensuring clear goals, ownership, and measurement of outcomes. Promote a culture of continuous improvement by fostering collaboration across teams to scale successful innovations and embed them within the account’s operational model.
• →Stakeholder Management: Build and maintain strong relationships with key stakeholders, including clients, account leadership, and internal teams. Facilitate effective collaboration and communication, presenting technology strategies and acting as a liaison between technology teams and business units.
• →Project and Portfolio Management: Oversee the technology project portfolio, ensuring proper prioritization, resource allocation, and timely delivery of initiatives. Implement and maintain project management methodologies, monitor project progress, and manage technology budgets effectively.
• →Solution Development and Implementation: Collaborate with cross-functional teams to identify technology needs and opportunities. Lead the design, development, and implementation of technology solutions, overseeing the evaluation, selection, and integration of new technologies and platforms. Establish and maintain technology standards and best practices. Manage the delivery of technology changes driven by ecosystem updates, client requirements, bug fixes, regulatory mandates, and enhancements from technology partners and internal product teams.
• →Data Analytics Engagement & Support: Champion the adoption of analytics and AI tools within the account. Support the progress of data projects along the established roadmap, facilitating communication and collaboration between the account team, client, and data analytics teams. Address client information security concerns related to data initiatives, ensuring compliance and alignment with relevant policies.
• →Team Management: Manage a team of technology professionals, providing guidance, mentorship, and fostering a culture of collaboration and excellence. Effectively delegate tasks, encourage professional development, and support team members.
• →Cybersecurity Governance & Enablement: Ensure that the account team and relevant stakeholders understand and adhere to established cybersecurity policies and guidelines. Act as a key facilitator in navigating cybersecurity processes, addressing potential roadblocks, and promoting a culture of security awareness across all technology-related activities within the account.

• Bachelor's degree in Computer Science, Information Systems, or a related field. MBA or advanced degree is advantageous.
• Minimum of 10 years of experience in technology strategy, with a focus on account operations and data analytics.
• Proven track record of successfully leading technology initiatives and delivering tangible business results.
• Experience managing teams and working in a matrixed organizational structure.
• Understanding of, and ability to navigate, contracts (MSAs, SOWs, subcontracts, KPIs etc.) to protect business interests and mitigate risk in delivery engagements.
• Understanding of data analytics techniques and tools, as well as their application in driving actionable insights.
• Excellent leadership and communication skills, with the ability to influence and collaborate across all levels of the organization.
• Strong team management skills, with a track record of effectively leading and developing a high-performing team.
• Ability to delegate tasks and responsibilities efficiently and create an environment of accountability and collaboration.
• Strong business acumen and strategic thinking abilities.
• Experience working with a wide range of technologies, platforms, and software development methodologies.
• Familiarity with compliance and security regulations related to technology and data management.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.