Assistant Manager - Contract to Billing

• →Manage workload allocation, capacity planning, and resource optimization
• →Oversee investigation and resolution of credit items on customer accounts, including root cause analysis and corrective action
• →Ensure timely clearance of unapplied and disputed credits in line with defined SLAs
• →Ensure timely identification and allocation of unapplied customer payments to the correct accounts and invoices
• →Monitor unallocated cash balances and aging, and drive resolution of open items
• →Oversee collection of outstanding receivables through proactive customer follow-ups and escalation management
• →Track and report on collection performance, overdue balances, and aging trends
• →Resolve payment disputes with internal and external stakeholders
• →Oversee bank reconciliations in Integral, including investigation and clearance of reconciling items
• →Ensure bank balances agree to the general ledger and that variances are documented and resolved
• →Manage month-end and quarter-end close activities, including reconciliations and AR-related accruals, within agreed deadlines
• →Identify and implement process improvements to improve efficiency, reduce errors, and accelerate cycle times
• →Lead automation initiatives, including RPA, workflow optimization, and system enhancements
• →Conduct regular quality audits and implement corrective actions
• →Define, track, and report on KPIs, including accuracy rate and error reduction
• →Coordination with stakeholder management
• →Ability to multi-task and work in a dynamic and fast paced environment

Education & Experience

• →Bachelor’s degree in finance, Accounting, Commerce, Business Administration, or related field

• →8-12 years of progressive experience in finance operations, billing, or revenue recognition
• →3-5 years managing teams of 10+ professionals
• →Comfortable with AMER shift timings (5:30 PM to 2:30 AM)
• →Mandatory: Hands-on experience with PeopleSoft (PS) Financial modules, particularly Accounts Receivable and Billing
• →Managing end-to-end billing processes
• →Experience in contract management and financial master data setup
• →Prior exposure to multi-entity, multi-currency billing environments preferred
• →Experience in supporting audits (internal/external/SOX) is highly desirable

Technical Skills:

• →Advanced proficiency in Microsoft excel skills
• →Understanding of tax concepts (VAT, GST, Sales Tax, Withholding Tax)
• →Experience with reporting tools (Power BI, Tableau) is a plus

• Exceptional analytical and communication skills (verbal and written)
• Strong attention to detail and accuracy in data handling
• Proven ability to multitask effectively in a dynamic, fast-paced environment
• Commitment to meeting deadlines and maintaining high service standards
• Focus on accuracy, quality, cost management, and timeliness

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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