Assistant Manager Food & Beverages

Title: Assistant Manager – F&B

Business unit: Integrated Facilities Management

Reporting to: Workplace Site Lead

Key stakeholders: Client interface

Direct reports: Nil

Duties & responsibilities

-          Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards

-          Preserve excellent levels of internal and external customer service

-          Design exceptional menus, purchase goods and continuously make necessary improvements

-          Identify customers’ needs and respond proactively to all their concerns

-          Lead team by training, and appraising talented personnel

-          Raise events tickets in Corrigo tool and maintain KPI’s

-          Define policies, and procedures related to cafeteria and events

-          Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork

-          Comply with all health and safety regulations

-          Report on management regarding sales results and productivity

-          Guest-oriented and service-minded.

-          To work with ground staff to make sure events are flawless

-          Plan event from start to finish according to requirements, target audience and objectives.

-          Source and negotiate with vendors and suppliers.

-          Approve all aspects before the day of the event.

-          Ensure event is completed smoothly and step up to resolve any problems that might occur.

-          Analyze the event’s success and prepare reports.

Performance objectives

-          Provide Superior Client Service (weighting 50%)

-          Initiative or Process Improvement in Functional Area (weighting 40%)

-          Personal and Professional Development (weighting 10%)

Key skills

-          Team handling experience, good communication skills

-          significant and relevant experience on cafeteria management

-          Up to date with food and beverages trends and best practices

-          Excellent vendor management skills and good working knowledge of important catering elements.

-          negotiating with clients regarding the facilities and catering services

Employee specification

-          Candidate should have 5-8 years’ experience in HM / FM/ IT/ Corporate set up.

Navigating through the grueling demands of dining operations

For many people in the food industry, a busy kitchen and a military unit operate similarly—both require rigor, discipline and precision for success. So if you’re looking to grow your strength in the F&B area, this role may be perfect for you!

Like a high-ranking officer creating order and efficiency in a brigade, you’ll need to foster camaraderie and teamwork to get a kitchen through the rapid-fire demands of busy operations. You’ll also emphasize the biggest success factor in the kitchen—discipline—to ensure dining establishments’ strict adherence to high standards in food safety and quality. You’ll be an authority—like a military officer inspecting the troops—as you must go above and beyond in monitoring food preparation methods, portion sizes and presentation to ensure that a dish is as it should be, or even better!

Adopting intelligence officer-like vetting skills will help you go a long way, as you can use these in reviewing and developing menus based on factors such as nutritional value, popularity and cost.

Additionally, before the start of food service, you’ll need to sample the prepared food—it’s the best way to guarantee palatability and flavor conformity.

Keeping an eye on feedback, records and supplies

Are you an expert in handling customer feedback? In this role, you’ll develop ways to gauge customer satisfaction. You’ll also look into complaints about food quality and service and see to it that such issues are resolved accordingly.

Taking a proactive stance, you’ll review our operations regularly to identify opportunities for improving service, safety and overall performance. Likewise, you’ll determine which food offerings are popular among consumers.

Keeping tab of supply and equipment inventories and maintaining records on cafeteria operations also come with the role.

You’ll coordinate, as well, all equipment maintenance and repairs, waste removal and pest control activities. Carrying out hygiene audits both internally and through a third-party agency.

Ensuring proper documentation and keeping records (sanitation, food subsidy records, etc.) up to date and consistent with government standards are a must do.

Managing catering events

The role also involves arranging and negotiating with clients regarding the facilities and catering services for special events. This means you will be on top of production schedules, and work closely with a catering vendor to identify how much and what type of food to serve.

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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