Assistant Manager -Soft Services

• Manage the daily operations of ROI facilities, ensuring functionality, safety, and efficiency
• Support the team to get the basic support to get the IT infra, Field glass access and profile creation in client system, laptop etc.,
• Coordinate maintenance, repairs, space planning, and office moves
• Oversee the functioning of building systems including HVAC, plumbing, electrical, and safety systems

• Manage budget utilization, pass-through, and CAPEX requirements.
• Obtain approvals based on quotations and requirements.

• Oversee vendor management, ensuring service efficiency and quality.
• Manage service partners, including technical, housekeeping, indoor plants, pest control, and pantry services.
• Ensure AMC (Annual Maintenance Contract) renewals with proper inclusions and exclusions.
• Ensure PNC (Preventive Maintenance Contract) renewals with proper negotiation and comparison.
• Conduct monthly system reviews with service vendors to enhance service levels.

• Oversee all infrastructure-related activities.
• Ensure smooth coordination and execution of building-related activities.
• Monitor and support staff in their core functional areas.
• Supervise technical and soft services.

• Ensure compliance with health and safety regulations.
• Coordinate internal and external audits during scheduled visits.
• Conduct and coordinate evacuation drills as per client requirements.
• Act as a member of the Emergency Response Team (ERT) during crises.

• Maintain quality control by ensuring cleaning, upkeep, and safety standards.
• Review and manage technical and housekeeping services monthly.
• Ensure all shutdown activities are properly executed across locations.

• Manage manpower for all third-party vendors (e.g., Colliers, Apollo, Dusters, etc.).
• Ensure timely processing of support staff payments.
• Ensure all CI staff attend back-office training sessions.

• Update attendance and cost sheets regularly.
• Submit Monthly Management Reports (MMR) to clients upon request.
• Follow up with Salesforce for timely payments.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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