Business Support Analyst (US)

The key purpose of a Business Support Analyst is to provide administrative and operational support to a larger group of employees, ensuring the smooth functioning of their daily business activities. The Business Support Analyst manages travel arrangements, processes expense reports, and coordinates logistics across varying time zones. They handle correspondence, maintain organized records, and assist with meeting coordination and event planning. The role requires strong organizational skills, attention to detail, and the ability to work collaboratively across teams. Ultimately, a Business Support Analyst plays a vital role in enhancing team productivity and maintaining efficient operational workflows.

• →Provide administrative support to a broader team of employees across the Americas Board and Transactions team.
• →Schedule and manage travel arrangements across varying time zones including flight bookings, accommodations, securing ground transportation, and visa/permit requirements (if required).
• →Manage and reconcile expenses, including creating expense reports, tracking receipts, and submitting expense reports for reimbursement.
• →Draft and prepare business correspondence including emails, reports, and any other miscellaneous correspondence as needed.
• →Coordinate and prepare materials for meetings, such as agendas, minutes, and presentations, and ensure smooth logistics for internal and external meetings.
• →Assist in planning and coordinating corporate events, conferences, and other special occasions.
• →Organize and maintain documents and files ensuring ease of access and retrieval of information.
• →Conduct research, gather data, and prepare reports and documentation as required.
• →Collaborate closely with the wider EA network globally and cover colleagues in the event of absence/workload challenges.
• →Develop and maintain effective working relationships with clients (externally) and colleagues (internally).
• →Adhoc duties but not limited to (i.e. arranging IT support, arranging signing of key documentation, assisting new joiners etc.).
• →Safeguarding confidential information and maintaining strict confidentiality in handling sensitive matters.
• →Build and maintain positive relationships with internal and external stakeholders.
• →Be adaptable to changing priorities, urgencies, and last-minute requests while maintaining composure and professionalism.

• Bachelor's degree or equivalent experience is strongly preferred.
• At least 1-2 years of administrative or business support experience.
• Proven ability to handle confidential information discreetly in a diplomatic manner.
• Flexible and can overcome a learning curve quickly.
• Strong communication skills on multiple platforms and mediums (email, text, in-person, video calls, etc.).
• Tech savvy and familiar with working in the Microsoft Office suite, Adobe Acrobat and/or Bluebeam, Webex, Zoom, etc.
• Ability to work across multiple time zones and flexible in work schedule.
• Exceptional attention to detail.
• Strong organizational and time management skills.

• Strong travel and diary management skills.
• Experience with travel/accommodation booking/calendar management

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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