Business Support, Facilities Support

As a Receptionist at JLL, you'll be the face of our workplace — creating exceptional first impressions and delivering outstanding front-of-house and meeting & event services for clients, visitors, and colleagues alike. This is a role for someone who is genuinely customer-obsessed, detail-driven, and thrives in a fast-paced, high-profile corporate environment. From welcoming visitors to managing meeting spaces and supporting the wider facilities team, you'll play a key role in shaping the everyday workplace experience and representing JLL's culture of excellence at every touchpoint.

• →Welcome and direct visitors, candidates, and new hires, managing front-of-house services including sign-in, badging, luggage assistance, lost and found, and delivery coordination
• →Handle incoming calls, emails, and queries through front-of-house channels, personalising interactions based on onsite events and visitor needs
• →Maintain the highest standards of presentation across reception and meeting areas, including physical setup of meeting and event spaces in line with team guidelines
• →Monitor meeting room environments — furniture, signage, AV equipment, temperature, and consumables — ensuring everything is always guest-ready
• →Manage room booking systems across Outlook, conference room finder, and SharePoint, keeping displays and calendars up to date
• →Liaise with security and janitorial teams to coordinate meetings and events seamlessly
• →Support the wider facilities team with trouble tickets, mail and courier services, site inspections, space audits, and general administrative tasks

• Experience in reception, concierge, or a related customer-facing role
• Previous experience in a high-profile corporate environment
• Outstanding interpersonal and communication skills — written and verbal — in both English and Italian
• Strong PC literacy with confidence using technology systems to manage daily activities
• Excellent customer service skills, with the ability to engage professionally at all organisational levels
• High attention to detail and ability to maintain composure and professionalism at all times

• Background in catering, hospitality, or workplace services
• Experience with meeting and event coordination in corporate settings
• Familiarity with SharePoint, Outlook calendar management, and conference room booking platforms
• Knowledge of security procedures and emergency/evacuation protocols
• Experience supporting space audits or workplace optimisation initiatives
• Awareness of local area services (transport, restaurants, hotels) to assist visitors as needed

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.