Concierge

• →Greet and assist all guests, associates, and executives with warm, professional service that sets the tone for their experience at the property
• →Coordinate conference and meeting support by managing room bookings, logistics such as catering and technology setup, and ensuring spaces are prepared to exceed expectations
• →Anticipate guest needs by staying informed on upcoming events, property offerings, dining options, and local recommendations, proactively offering solutions that enhance their visit
• →Manage reservations, visitor registration, badge distribution, and package handling with accuracy while maintaining a polished and approachable presence
• →Respond to inquiries and requests via phone, email, and in person with professionalism, following up as needed to ensure complete satisfaction
• →Conduct regular checks of conference spaces to verify cleanliness, functionality of technology and equipment, and proper room setup
• →Coordinate with building management and maintenance to report equipment issues promptly and support safety protocols as needed
• →Maintain the concierge area by keeping literature stocked, signage updated, and the environment organized and welcoming

On-site presence required

Complete job description available on JLL's internal portal

• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• 1–2 years of high-touch hospitality experience in luxury hotels, fine dining, VIP services, or upscale corporate environments
• 1–2 years of meeting and event support services experience
• Prior experience in luxury hotel, retail, or restaurant "front of house" guest service
• Excellent verbal and written communication skills with ability to interact professionally with diverse personalities
• Strong problem-solving abilities and demonstrated passion for delivering exceptional, personalized service
• Proficiency in Microsoft Outlook and Microsoft Office applications
• Ability to lift and carry up to 50 lbs and stand or walk for extended periods as needed
• Flexibility to work scheduled hours with dependability and punctuality

• Previous community involvement or networking experience that supports relationship building and local area knowledge
• Experience using visitor management systems, conference room booking software, or similar workplace technology platforms
• Proven ability to manage multiple priorities simultaneously while maintaining composure under pressure
• Strong collaborative skills and team-oriented mindset, reflecting JLL's culture of supporting each other's wellbeing and championing inclusivity across teams

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!