Control Room Operator

• →Report on Baggage Handling System (BHS) alarms/events to inspect, clear blockages/jams, and repair failed equipment as needed
• →Coordinate personnel and resources to ensure minimum service requirements are maintained
• →Coordinate with stakeholders and BHS-related inquiries by person/telephone and maintain a high level of customer service
• →Control Room Operator(s) shall always be attentive of the condition of the entire BHS to respond immediately to events and/or possible blockages/events and/or unusual behavior, including but not limited to jams, e-stops, faults, security, equipment malfunction, incorrect operation, incorrect routing of bags and power outages.
• →Be well versed in system continency plans to limit system outages/delays and ensure system flow during critical repairs throughout operational hours
• →Responsible for initiating communication protocols to stakeholders and JLL leadership when emergencies and impact to normal BHS operations occur 
• →Control Room Operator(s) shall be proficient and trained on the proper use of all equipment and interfaces within the BHS control room, including but not limited to HMI controls, automatic tag readers, and running reports, searching bags and other issues as they arise
• →Utilize CMMS systems such as Corrigo for all work performed.
• →Dispatches technicians to troubleshoot repairs and respond to emergencies as needed
• →Assist in maintaining system flow by performing BHS Assistant duties when needed 
• →Maintains a daily control room/operating log of activities including logging employee arrivals and departures.
• →Responsible for completing daily shift and end of day reports and sending reports to management and client.
• →Assist in maintaining bag room cleanliness
• →Escalating problems or issues to Customer and Manager in a timely manner
• →Be able to perform daily line walks and inspections when needed
• →Be able to assist mechanics during system breakdowns when needed
• →Perform monthly preventative maintenance for all bag room ATR Scanners and close out all work orders by assigned due date
• →Must complete all required safety trainings as scheduled
• →Attend work and safety meetings as required
• →All other duties and tasks assigned.

• Ability to lift up to 60lbs
• Familiarity with safety, security, and regulatory requirements related to baggage handling system operations
• Strong problem-solving skills and the ability to quickly identify and resolve issues in a fast-paced and time-sensitive environment
• Ability to work flexible hours, including evenings, weekends, and holidays as required by operational need
• Experience in Microsoft Office applications
• Ability to effectively communicate with stakeholders

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.