Critical Environments Operations Center Manager

United States·Mountain Viewmid

OtherManager

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Quick Summary

Overview

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.

Technical Tools

OtherManager

Responsibilities

~1 min read

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Lead and manage a team of 8 Utility Engineers
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Monitor and respond to critical alarms and events
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Develop and implement procedures and policies
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Work with the Director of Operations to ensure that the Operations Center is aligned with the company's strategy
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Conduct performance reviews of team members
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Conduct weekly team meetings
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Conduct 1 on 1’s with team members
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Provide training and development opportunities for team members
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Represent the team at company meetings and events
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Monitor general SLA’s and KPI’s to identify basic performance deficiencies
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Ensure basic compliance with standard operating procedures, industry standards, management practices and predefined internal processes.
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Adhere to standard facility maintenance procedures and escalate obvious hardware or mechanical issues or failures
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Follow existing operational processes, procedures and workflows, making suggestions for improvement
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Develop business relationships with other CE team members and partner department team members
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Additional responsibilities may be assigned at any time as needed

Requirements

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Bachelor's degree or equivalent experience
3+ years of experience in a critical operations center environment
Demonstrable service & experience led leadership style
Strong understanding of facilities infrastructure and operations
Strong knowledge of Google Docs, Sheets, Slides and other products in the suite
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Ability to work under pressure and in a fast-paced environment
Experience with BMS, BAS or BACS
Experience with WebCTRL, Distech or equivalent
Experience managing Union employees

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

What We Offer

~3 min read

126,600.00 – 166,360.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

✓401(k) plan with matching company contributions

✓Comprehensive Medical, Dental & Vision Care

✓Paid parental leave at 100% of salary

✓Paid Time Off and Company Holidays

✓Early access to earned wages through Daily Pay

On-site –Mountain View, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.