Customer Service Coordinator

United States·Vlissingenmid

OtherCustomer Service Coordinator

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Quick Summary

Overview

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.

Technical Tools

OtherCustomer Service Coordinator

Responsibilities

~1 min read

Your daily activities include monitoring building systems and responding to automated alerts, processing incoming calls, emails, and web requests from various stakeholders, and dispatching work orders to operations teams. You'll research information using available resources, complete data entry across multiple applications, and maintain productivity statistics. Additionally, you'll identify priority issues for escalation, route calls to appropriate personnel, complete assigned callbacks, and monitor queue times to maximize efficiency.

Requirements

~1 min read

Computer proficiency with Microsoft Office Suite programs
Strong organizational and time management abilities
Excellent interpersonal skills with emphasis on customer service
Superior business writing and verbal communication skills
Ability to multitask effectively in a dynamic work environment
Strong analytical and problem-solving capabilities
Detail-oriented approach to work accuracy
Ability to work both independently and as part of a team

Associates or Bachelors Degree Preferred
2+ Years experience in facilities operations or customer service center environment
Familiarity with work order management systems and building automation platforms
Experience with telephone systems and queue management
Knowledge of facility management processes and emergency escalation procedures
Background in technical support or operations coordination
Understanding of JLL's service delivery standards and methodologies

Salary: $25/hour
Schedule: Overnight shift with at least one weekend day required
Location: Flushing, NY

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

What We Offer

~3 min read

50,000.00 – 52,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

✓401(k) plan with matching company contributions

✓Comprehensive Medical, Dental & Vision Care

✓Paid parental leave at 100% of salary

✓Paid Time Off and Company Holidays

✓Early access to earned wages through Daily Pay

On-site –Flushing, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.